Catalog Associate - Spanish Training provided by Amazon

Catalog Associate - Spanish Training provided by Amazon

Job Description

The Retail Business Services Team in Romania is responsible for providing support to Amazon websites. The team’s activity supports several processes such as:

1. Contributing to ensure that the Amazon websites content is accurate and up to date.

2. Investigating and helping resolve various problems that appear on the supply chain.

As a Catalog Associate your tasks will include:

- Populating and proposing content for the product catalogs on the Amazon websites;

- Interacting and coordinating with vendors and manufacturers to help ensure a smooth data flow;

- Participating in the identification and correction of catalog errors; investigating catalog related complaints;

- Creating reports regarding work received and work performed;

- Resolving problems that appear on the supply chain and help improve inventory health.

In addition to the responsibilities mentioned above, you will be expected to take on a larger organizational role. These can include tasks such as:

- Identifying possible improvements in the processes you work on and suggesting ways of implementation for the needed changes;

- Handle the day-to-day volumes of the assigned tasks and ensuring that the quality standards are met;

- Inform the manager regarding possible quality issues; analyze the situation and recommend corrective actions;

- Flag any updates received from stakeholders on process to Lead/Manager;

- Training and mentoring other Associates;

- Participate in process related meetings/calls.

Basic Qualifications

- Bachelor’s degree in any discipline is preferred; business or technical background is considered an advantage;

- 1 – 2 years of work experience or background in data-driven business operations processes is considered an advantage.

Skills:

- Strong written and oral communication skills in English;

- At least a low-intermediate level of Spanish in writing and willingness to participate in a language training program in order to improve this level;

- Good working knowledge of MS Office; MS Excel proficiency is an advantage;

- Very good knowledge and experience in internet navigation and research – finding information about large amounts of data in a timely manner.

Ability to:

- Multitask in a fast paced environment;

- Operate in the system with the speed and accuracy necessary to meet departmental standards;

- Dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution

- Maintain composure in critical situations and communicate clearly with both internal and external customers;

Demonstrate:

- Passion for delivering great customer experience;

- Strong interpersonal & communication skills;

- Excellent listening skills;

- Excellent Data Accuracy skills;

- Eye for Detail;

- Commitment to meet Deadlines;

Critical Qualities / Characteristics:

- Practical ideas;

- Pace of implementation & consistency in performance.

Preferred Qualifications

- Excellent skills in MS Office;

- Strong experience in dealing with processes and large amount of data.