Process Expert

Process Expert​​​​​​​

Job Description

Amazon is looking for a talented Process Expert to support its rapidly growing and evolving businesses. You will support the business by processing Product Safety cases according to the region specific regulations.

You will work directly with Amazon Operations, Retail teams, Legal, and a variety of global internal businesses and outside vendors to protect customers from recalled or unsafe products. The role is within the Product Compliance team that ensures the safety of the products sold on Amazon based on internal policies and safety regulations in the targeted marketplace(s).

Your job responsibilities as a Process Expert may include:

- Proactively monitor internal and external data sources to identify, investigate and action potentially unsafe products before our customers are harmed;

- Provide automated and scalable solutions that will result in duty savings and ultimately benefit the program;

- Serve as designated specialist within the Product Safety area, acting as a point of contact and process expert for other colleagues

- Communicate professionally with internal and external partners (operations, technical and program teams) throughout the Product Safety process

- Partner with key stakeholders to define, identify and influence the development of new initiatives within the Product Safety Program;

- Create best practices by putting forth improvement ideas;

- Work with Amazon’s internal technology teams to support the development of creative and best-in-class product safety business processes that can scale up;

- Leverage data to continuously improve Product Safety at Amazon

Key Performance Areas:

- Support in design, implementation, and tracking Product Safety program path;

- Management of quality standards of the Product Safety processes;

- Mentor and guide Quality lead / Process Expert and global operational teams to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver trainings to the team;

Basic Qualifications

- Strong written and oral communication skills in English;

- Intermediate written and oral communication skills in at least two of the following languages: French, German, Spanish, Italian;

- Good working knowledge of MS Office; MS Outlook, and MS Excel proficiency is an advantage;

- Demonstrated collaborative skills and ability to work well within a team, including adherence to core values and dynamic corporate culture;

- Indirectly coordinated and collaborate with other teams and internal and external stakeholders for at least 1 year;

- Overall work experience of at least 3 years;

- Strong analytical ability

- Strong attention to detail

Preferred Qualifications

- Retail industry experience;

- Degree in a relevant Product Safety and/or Regulatory Compliance field;

- Experience leveraging technology to drive process improvements;

- Familiarity with SQL.