Senior IS Analyst
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Employer: | Finastra |
Domain: |
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Job type: | full-time |
Job level: | peste 5 years of experience |
Location: |
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Updated at: | 03.04.2018 |
Remote work: | On-site |
We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.
Requirements
Required Experience:
Should have a minimum of 5+ Years IT experience in the IT support related areas
Advanced knowledge of all Windows OS (Windows 7, Windows 10) and MS Office suite (Office 2010, Office 2016, O365)
Advanced knowledge of hardware troubleshooting (Dell laptops and desktops preferred)
Good knowledge of Windows AD infrastructure
Good Knowledge of antivirus usage and malware removal
Good knowledge of mobile device administration and configuration (iPhone, Android mobile phones)
Good diagnosis and problem analysis (process oriented) skills
Good scripting knowledge (Windows batch, PowerShell, etc.)
Knowledge of: Windows Server OS, MS Exchange, Virtualization (Citrix, VMWare)
Knowledge of an IT management product (e.g. Altiris, Microsoft System Center, etc.) is a plus
Understanding of patch management, application and OS remote deployment, asset management, etc
Understanding of IP Networks, VPN technology (PPT, Cisco AnyConnect, VPN, etc.)
Understanding of Video Conferencing
Understanding of a Ticket Management System
Understanding of MAC OSX
Willing to gain VoIP front-end knowledge
Advanced English speaking and writing skills
Good diagnosis and problem analysis (process oriented) skills
Good communication skills with the ability to deal with users at all levels in an organization
Manage time and effort effectively, be self-motivated and goal-oriented
Nice to have ITIL Foundation knowledge
Responsibilities & Deliverables:
Use, maintain and own all aspects surrounding Service Management (Incident management, change management or problem management) through the Ticket Management System used within the organization
Offer first level remote support in areas such as Desktop Services (Windows 7/10, MAC OS, Windows Server OS, Microsoft Applications), Messaging (Office 365, Active directory user accounts and groups, data backup, Skype for Business, WebEx, etc.), Networking (Cisco IP Phone, VPN client related requests, etc), Servers (File Share, Remote Access, etc) and others applications as used with the business
Provide second level Desktop Support and initial troubleshooting for non-desktop related IT requests in the region and other remote locations globally. Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications. Provide support and diagnostics using our enterprise ticketing system
Create, maintain and publish relevant support documentation to assist IS colleagues in the quick resolution of incidents and service requests.
Maintaining and organizing stock room. Keeping a track on various hardware in storage and keeping the environment tidy
Install and configure operating system software, third-party system tools, database systems, applications and other software products supported by the IT Desktop team
Perform software upgrades and new software installation both pro-actively and in response to requests from users of systems
Work closely with all IS teams to help improve their investigation skills and resolve issues reported by the end-users in a timely manner
Maintain appropriate documentation and inventory for local IT environments, including an Asset Register and local IT operating procedures
Communicate clearly and concise in both written and spoken English;
Have the availability to provide Out of Hours and On Call IS Service support as required by the organization
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