Senior IS Analyst

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Employer: Finastra
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: peste 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 03.04.2018
    Remote work: On-site
    Short company description

    We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.

    Requirements

    Required Experience:

    Should have a minimum of 5+ Years IT experience in the IT support related areas

    Advanced knowledge of all Windows OS (Windows 7, Windows 10) and MS Office suite (Office 2010, Office 2016, O365)

    Advanced knowledge of hardware troubleshooting (Dell laptops and desktops preferred)

    Good knowledge of Windows AD infrastructure

    Good Knowledge of antivirus usage and malware removal

    Good knowledge of mobile device administration and configuration (iPhone, Android mobile phones)

    Good diagnosis and problem analysis (process oriented) skills

    Good scripting knowledge (Windows batch, PowerShell, etc.)

    Knowledge of: Windows Server OS, MS Exchange, Virtualization (Citrix, VMWare)

    Knowledge of an IT management product (e.g. Altiris, Microsoft System Center, etc.) is a plus

    Understanding of patch management, application and OS remote deployment, asset management, etc

    Understanding of IP Networks, VPN technology (PPT, Cisco AnyConnect, VPN, etc.)

    Understanding of Video Conferencing

    Understanding of a Ticket Management System

    Understanding of MAC OSX

    Willing to gain VoIP front-end knowledge

    Advanced English speaking and writing skills

    Good diagnosis and problem analysis (process oriented) skills

    Good communication skills with the ability to deal with users at all levels in an organization

    Manage time and effort effectively, be self-motivated and goal-oriented

    Nice to have ITIL Foundation knowledge

    Responsibilities

    Responsibilities & Deliverables:

    Use, maintain and own all aspects surrounding Service Management (Incident management, change management or problem management) through the Ticket Management System used within the organization

    Offer first level remote support in areas such as Desktop Services (Windows 7/10, MAC OS, Windows Server OS, Microsoft Applications), Messaging (Office 365, Active directory user accounts and groups, data backup, Skype for Business, WebEx, etc.), Networking (Cisco IP Phone, VPN client related requests, etc), Servers (File Share, Remote Access, etc) and others applications as used with the business

    Provide second level Desktop Support and initial troubleshooting for non-desktop related IT requests in the region and other remote locations globally. Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications. Provide support and diagnostics using our enterprise ticketing system

    Create, maintain and publish relevant support documentation to assist IS colleagues in the quick resolution of incidents and service requests.

    Maintaining and organizing stock room. Keeping a track on various hardware in storage and keeping the environment tidy

    Install and configure operating system software, third-party system tools, database systems, applications and other software products supported by the IT Desktop team

    Perform software upgrades and new software installation both pro-actively and in response to requests from users of systems

    Work closely with all IS teams to help improve their investigation skills and resolve issues reported by the end-users in a timely manner

    Maintain appropriate documentation and inventory for local IT environments, including an Asset Register and local IT operating procedures

    Communicate clearly and concise in both written and spoken English;

    Have the availability to provide Out of Hours and On Call IS Service support as required by the organization

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