Senior Application Support

We’re an energized bunch, who love to be at the forefront of innovation. We make it our mission to develop and stay ahead of the latest trends and technology. Our goal? To put customers at the core of what we do and to deliver solutions that drive transformation and unlock the potential of people and businesses.

Skills and Qualifications

Bachelor degree in Computer Science, Software Engineering or equivalent;

Previous experience with Windows and Linux operating systems;

Relevant experience in cloud solutions architecture, design and management;

Knowledge of IT operations;

Experience working with High Availability and Disaster Recovery architectures and solutions;

Ability to understand business requirements and convert them into solution design;

Experience maintaining a virtual environment required;

Basic networking knowledge and troubleshooting skills;

Should have expertise in some of the following: database technologies (Oracle, SQLServer, SQL, PL/SQL); scripting languages (Perl, Bash, Korn Shell, Windows batch) ; XML; Apache Tomcat; Apache AciveMQ; IBM WebSphere MQ; C/C++, Java technologies;

Experience with cloud computing platforms (AWS, Azure, HPE) an advantage;

Experience of building solutions on IaaS and PaaS an advantage;

Responsibilities and Accountabilities:

Investigation and troubleshooting on arising technical issues

Implement products as cloud solutions on FinCloud platform;

Installation, configuration and maintenance of cloud solutions and third party tools;

Configure the integration of cloud solutions with other 3rd party systems;

Creation, scheduling and maintenance of customers batches;

Application release management, deployment of patches and services pack for cloud solutions, in addition to supporting implementations and major upgrades;

Administration of user access controls;

Providing technical support and management, working closely with Infrastructure Partner support teams during Incident response and resolution;

Adhere to change management procedures and Finastra best practices;

Ensure that services are delivered to SLAs and that requests and incidents are responded to in timely and conclusive manner;

Provide updates and recommendations to management for implementations adjusments;