HR Advisor with Czech
Acest job nu mai este activ!Vezi toate job-urile Societe Generale Global Solution Centre active.Vezi toate job-urile HR Advisor with Czech active pe Hipo.roVezi toate job-urile in Administratie - Stiinte politice active pe Hipo.roVezi toate job-urile in Educatie - Training active pe Hipo.roVezi toate job-urile in Resurse Umane - Psihologie active pe Hipo.ro |
Angajator: | Societe Generale Global Solution Centre |
Domeniu: |
|
Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
|
Actualizat la: | 21.04.2018 |
Remote work: | On-site |
Your Mission
The HR advisor is responsible of receiving and efficiently managing level 1 questions / requests received by phone and email from the employees and the human resources representatives of the covered perimeter by the HR Shared Services Centre Europe. He makes sure that all the questions/requests are logged and solved or escalated to the authorized people, according to the performance indicators established with the clients.
Your Role in a Nutshell
- Receives and solves questions/requests (by phone or by e-mail) on topics regarding the use of Human Resources tools from the employees and the Human Resources representatives of our clients;
- Logs all the questions/requests in the ticket management system, for further tracking of the queries’ references;
- Analyses and classifies the received questions/requests, in order to decide if they can be managed by the Contact Center team or if they need to be sent to the Level 2 teams or other authorized people, as the case may be;
- Makes sure that the tickets are closed on time, according the agreed timelines;
- Identifies potential risks related to his activity and reports them to the Contact Centre team Manager/Coordinator;
- Reports the existing risks / incidents in due time to the Contact Center team Manager/Coordinator;
- Prepares reports on the project and participated to the Operational Committees;
- Offers support on other projects from the Contact Centre team, depending on the business priorities.
A little about You
- Advanced knowledge of Czech - written and spoken;
- At least medium knowledge of English - written and skoken.
- Familiar with Microsoft Office (Excel, Word, Power Point, etc.)
- Previous internships or volunteer experience would be a plus;
We also value
- Excellent communication skills and customer orientation;
- Detail oriented and flexible;
- Dynamic and motivated;
- Developed analytic and problem solving skills.
Besides a career what else we offer
- Competitive remuneration based on qualifications and seniority;
- Yearly bonus per company policy;
- Discounts for retailers;
- Medical services and life insurance;
- A modern working environment: open, informal, fun atmosphere;
- Continuous training and development programs.
Société Générale European Business Services is looking for high standard professionals ready to commit on a long term basis, offering at the same time a wide variety of features such as expertise, challenging development opportunities in an international environment and the joy of a strong spirit.
For more Job Opportunities, please visit our website http://www.sgebs.com/career/
Job-uri similare care te-ar putea interesa: |
|
---|---|
(JUNIOR) ASSOCIATE WITH FRENCH | FLEXIBLE INTERNSHIP IN AUDIT ACADEMY Aplica fara CV | |
(JUNIOR) ASSOCIATE WITH GERMAN | FLEXIBLE INTERNSHIP IN AUDIT ACADEMY Aplica fara CV | |
HR Support with French Aplica fara CV | |
Vezi job-uri similare (65) |
Raporteaza eroarea la