Support Services Advisor with Spanish or Portuguese
This job is no longer active!View all jobs Ericsson Romania activeView all jobs Support Services Advisor with Spanish or Portuguese active on Hipo.roView all jobs Customer Support - Client Service active on Hipo.roView all jobs Telecommunication active on Hipo.ro |
Employer: | Ericsson Romania |
Domain: |
|
Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
|
Updated at: | 27.08.2019 |
Remote work: | On-site |
At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.
Requirements
Key Qualifications:
Education: Bachelor’s degree, degree in Finance is considered in advantage
Min years of experience: entry to mid level
Languages: Spanish or Portuguese (medium to advanced) and advanced English
Domain experience: Customer Service
Accounting & Reporting
Change & Improvement Management Skills
Coaching & Mentoring
Job Summary:
We are looking for a Support Services Advisor with Spanish or Portuguese language skills to provide dedicated first line support to customers who include internal end users, Ericsson suppliers and Ericsson customers for the services delivered by the Shared Services AND global units. This requires receiving and registering inquiries, solving them or referring to the relevant secondary support team. The result is resolved inquiries allowing freed-up time and thereby higher productivity for the customer.
Responsibilities:
You will handle inquiries
Manage calls
Execute in processes, services, and scope
Provide support or perform tasks in projects
Initiate improvement activities
Why is Ericsson a great place to work?
Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.
Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and create a more sustainable future.
With aboutemployees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.
At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.
Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK billion (USD billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.
Job-uri similare care te-ar putea interesa: |
|
---|---|
Customer Support with English - Back Office Aplica fara CV | |
Service Desk Agent with English Aplica fara CV | |
Content Moderator with Portuguese or Spanish BUCURESTI, | |
Vezi job-uri similare (229) |
Raporteaza eroarea la