Support Services Advisor with Spanish or Portuguese

This job is no longer active!

View all jobs Ericsson Romania active


View all jobs Support Services Advisor with Spanish or Portuguese active on Hipo.ro

View all jobs Customer Support - Client Service active on Hipo.ro

View all jobs Telecommunication active on Hipo.ro


Employer: Ericsson Romania
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 27.08.2019
    Remote work: On-site
    Short company description

    At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

    Requirements

    Key Qualifications:


    Education: Bachelor’s degree, degree in Finance is considered in advantage
    Min years of experience: entry to mid level
    Languages: Spanish or Portuguese (medium to advanced) and advanced English
    Domain experience: Customer Service
    Accounting & Reporting
    Change & Improvement Management Skills
    Coaching & Mentoring

    Responsibilities

    Job Summary:

    We are looking for a Support Services Advisor with Spanish or Portuguese language skills to provide dedicated first line support to customers who include internal end users, Ericsson suppliers and Ericsson customers for the services delivered by the Shared Services AND global units. This requires receiving and registering inquiries, solving them or referring to the relevant secondary support team. The result is resolved inquiries allowing freed-up time and thereby higher productivity for the customer.


    Responsibilities:

    You will handle inquiries
    Manage calls
    Execute in processes, services, and scope
    Provide support or perform tasks in projects
    Initiate improvement activities

    Other info

    Why is Ericsson a great place to work?

    Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.

    Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and create a more sustainable future.

    With aboutemployees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions – and our customers – are at the forefront of innovation.

    At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.

    Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK billion (USD billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.

    Job-uri similare care te-ar putea interesa:

    Aplica fara CV
    Hybrid

    Aplica fara CV
    Hybrid

    BUCURESTI,

    Vezi job-uri similare (229)