IT Support Officer

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Angajator: Total Global Services Bucharest
  • IT Hardware
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 18.04.2018
    Scurta descriere a companiei

    Total Global Services Bucharest, the newest Shared Service Center in Bucharest delivers services for 3 main accounting processes (P2P, O2C, R2R) to Total Group affiliates across 3 business lines (Exploration and Production, Refining and Chemicals, Marketing and Services) in more than 50 countries spread over 3 continents.
    Total Group is world’s fourth-largest Oil and Gas Company, as well as a major integrated player in the Global Solar Industry. Backed by nearly a century of history we discover, produce, transform, market and distribute energy in a variety of forms, to serve the end customer.
    Energy is central to a series of future challenges. Everywhere in the world, Total's employees are helping to make energy better. Joining us means joining a human and collective endeavor in which the corporate culture and each person's experience and inventiveness come together to make our group successful and build a responsible energy future.
    At Total, your talent can, if you wish, take you further than you can imagine.


    • Graduate degree
    • 2 years proven experience in User Support function in a big company (1st level support)
    • Good Windows and telecom protocols technical skills
    • Understanding of IT/IS applications troubleshooting methods
    • Service oriented personality / Able to work independently/
    • Ability to work in a multinational environment with global teams.
    • Good English communication skills are required (spoken and written)


    What you will do:
    • Proximity support, receiving requests from Helpdesk
    • Ensure all incidents are properly tracked in ticketing tool
    • Support the final users’ Windows environment and mobility devices
    • Troubleshooting the users’ applications: ERP, Service Now, Print and Scan systems
    • Provide proximity support for the central Administration teams to support LAN, WAN accesses, ToiP and servers if any (users, folders, file)
    • Installation, implementation and enhancement of the application systems
    • Ensure the reliability, the security and the good functioning of all IT/IS systems
    • Manage the maintenance for the IT equipment/machines
    • Coordinate the request of users for laptops login access, ERP and ticketing tool

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