IT Support Officer

TotalEnergies is a broad energy company that produces and markets fuels, natural gas and electricity. Our 100,000 employees are committed to better energy that is more affordable, more reliable, cleaner and accessible to as many people as possible. Active in more than 130 countries, our ambition is to become the responsible energy major.

TotalEnergies Global Services Bucharest, the Shared Service Center in Bucharest within TotalEnergies delivers services for 3 main accounting processes (P2P, O2C, R2R) to TotalEnergies affiliates across 3 business lines (Exploration and Production, Refining and Chemicals, Marketing and Services) in more than 50 countries spread over 2 continents.

Curious what is at the junction of language skills, finance & accounting knowledge and an analytical mind?
Let’s get in touch

Requirements:
• Graduate degree
• 2 years proven experience in User Support function in a big company (1st level support)
• Good Windows and telecom protocols technical skills
• Understanding of IT/IS applications troubleshooting methods
• Service oriented personality / Able to work independently/
• Ability to work in a multinational environment with global teams.
• Good English communication skills are required (spoken and written)

What you will do:
• Proximity support, receiving requests from Helpdesk
• Ensure all incidents are properly tracked in ticketing tool
• Support the final users’ Windows environment and mobility devices
• Troubleshooting the users’ applications: ERP, Service Now, Print and Scan systems
• Provide proximity support for the central Administration teams to support LAN, WAN accesses, ToiP and servers if any (users, folders, file)
• Installation, implementation and enhancement of the application systems
• Ensure the reliability, the security and the good functioning of all IT/IS systems
• Manage the maintenance for the IT equipment/machines
• Coordinate the request of users for laptops login access, ERP and ticketing tool