Support Services Advisor with Portuguese

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Employer: Ericsson Romania
Domain:
  • Accounting - Finance
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 20.06.2018
    Remote work: On-site
    Short company description

    At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

    Requirements

    Job Summary: 

    We are looking for a Support Services Advisor to provide dedicated first line support to customers who include internal end users, Ericsson suppliers and Ericsson customers for the services delivered by the Shared Services AND global units. This requires receiving and registering inquiries, solving them or referring to the relevant secondary support team. The result is resolved inquiries allowing freed-up time and thereby higher productivity for the customer.

    Key Qualifications: 

    Education: Bachelor’s degree, degree in Finance is considered in advantage
    Min years of experience: entry to mid level
    Domain experience: Customer Service
    Accounting & Reporting
    Change & Improvement Management Skills
    Coaching & Mentoring

    Responsibilities

    Responsibilities:

    You will handle inquiries
    Manage calls
    Execute in processes, services, and scope
    Provide support or perform tasks in projects
    Initiate improvement activities

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