Support Services Advisor with Portuguese
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Employer: | Ericsson Romania |
Domain: |
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Job type: | full-time |
Job level: | 0 - 1 years of experience |
Location: |
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Updated at: | 20.06.2018 |
Remote work: | On-site |
At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.
Requirements
Job Summary:
We are looking for a Support Services Advisor to provide dedicated first line support to customers who include internal end users, Ericsson suppliers and Ericsson customers for the services delivered by the Shared Services AND global units. This requires receiving and registering inquiries, solving them or referring to the relevant secondary support team. The result is resolved inquiries allowing freed-up time and thereby higher productivity for the customer.
Key Qualifications:
Education: Bachelor’s degree, degree in Finance is considered in advantage
Min years of experience: entry to mid level
Domain experience: Customer Service
Accounting & Reporting
Change & Improvement Management Skills
Coaching & Mentoring
Responsibilities:
You will handle inquiries
Manage calls
Execute in processes, services, and scope
Provide support or perform tasks in projects
Initiate improvement activities
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