Local IT Technician

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Angajator: Ubisoft Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 18.06.2018
    Remote work: On-site
    Scurta descriere a companiei

    About us

    Ubisoft Bucharest has been an important pillar for the local gaming industry since, being the first Ubisoft production studio outside France. It has a strong history of contributing to iconic AAA franchises such as Assassin’s Creed, Tom Clancy's Ghost Recon, Watch Dogs and Just Dance, and has helped develop a total of over 60 games. Today, the studio is the 2 nd largest Ubisoft studio worldwide and continues to tackle the biggest challenges in gaming and technology, contributing to the creation of new and amazing games.

    Cerinte

    The Local IT Technician is responsible for delivering on-site support on the hardware and software used Ubisoft employees and when need be he also delivers basic training to end users.

    Your profile:

    Training:
    College diploma in Information Technology, or equivalent experience;
    MCSE, MCSA or MCP certification is an asset.

    Relevant experience:
    2+ years of experience in technical support to end users.

    Knowledge
    Good English skills (spoken and written)
    Expertise in PC and laptop support and latest hardware news
    Excellent knowledge of Microsoft operating systems
    Excellent knowledge of the Microsoft Office suite
    Good knowledge of printing materials
    Good knowledge of networking, cabling
    Good knowledge of SMS, Active Directory
    Knowledge of multimedia equipment is an asset
    Scripting ability (batch files, VBScript, PowerShell) is an asset
    Knowledge of agile methodologies is an asset
    Mac OS X knowledge is an asset

    Skills:
    Great sense of customer service
    Good listening and communication skills
    Good organizational skills
    Ability to make decisions quickly
    Ability to work effectively in a fast paced changing environment
    Great team spirit

    Responsabilitati

    Your mission:

    Offering on-site support to end users on hardware (workstations and printers) and standard software (Windows OS, office pack);
    Ensuring Security team’s best practices are applied on all workstations
    Building and installing the new employees work environment;
    Ensuring proper meeting room configuration
    Interacting with external vendors regarding repair of hardware;
    Delivering one-on-one or group classroom technical training to employees;
    Gathering employee satisfaction ratings through ticket surveys
    Being proactive, identifying and communicating potential improvement to his manager
    Ensuring the proper follow-up on issues and requests;
    Updating the knowledge base with newly diagnosed problems;
    Carrying out all other related tasks.

    Alte informatii

    We offer:
    We want you to give your best, so we have a bonus system based on performance.
    We look forward to your development, so there are various Training and Knowledge Sharing programs to choose from.
    We are proud of our games and we would like you to feel the same way: you’ll have access to the internal games library, to goodies and games.
    We want you to feel great at the office, so there are various utilities in UBISOFT building, such as a fully featured Gym, large Cafeteria, recreation rooms, bike rental service etc.
    Since we value health you’ll have access to private medical system, and to the doctor on-site.
    And, most of all, we guarantee you’ll enjoy our atmosphere and working environment!

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