L2 Business & Technical Support Technician

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Angajator: Auchan Retail Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 19.04.2018
    Scurta descriere a companiei

    Auchan Retail este unul dintre cele mai importante lanturi comerciale, locul 11 în lume, prezent în 17 tari, cu peste 3.700 magazine si aproape 350.000 de angajati.

    Primul magazin din tara noastra a fost deschis la 7 noiembrie 2006, în cartierul Titan, iar în prezent Auchan România numără 33 de hipermarketuri, o retea de magazine MyAuchan si 10.000 de angajati.

    Succesul nostru l-am realizat cu oameni ca tine: motivati, implicati, responsabili si ambitiosi.Daca iti doresti sa activezi intr-un mediu de lucru civilizat si colegial, cu numeroase posibilitati de implinire profesionala, trimite CV-ul direct pe acest site sau creaza-ti cont pe site-ul www.auchan.ro, sectiunea Cariera.

    Cerinte

    1 year of IT support experience
    Basic knowledge of networking (TCP/IP, etc.) and Linux
    Basic understanding of following concepts: database, application server, programming language
    Basic ITIL knowledge : Incident, Problem, Change management
    Excellent written and verbal communication skills
    Very good level of English language (B2 minimum)
    Available to work in a 24/7 schedule
    Outstanding analytical abilities, multitasking and result oriented

    Responsabilitati

    Analyze and diagnose the events detected on the network, servers or flows between different applications
    Handle incidents and solve them or escalate according to the existing procedures using ticketing systems
    Responsible with starting, stopping and constantly monitoring the IT resources respecting the daily schedule
    Launch recovery tools or commands (manual recovery, reconfiguration of IT resources, copying of files, backup operations)
    Restart the jobs after resolution
    Ensure the availability of physical resources (disks, robots, controllers, etc.) and logical resources (software, disk space)
    Optimize system or component performance
    Establish a knowledge management system based on the recurrence of common errors
    Record the problems encountered and techniques used to solve it for future reference
    Create the documentation that describes products, services, components and applications
    Create templates for document management systems
    Verify that existing documents are valid and up-to-date
    Responsible with maintaining the knowledge database updated

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