Technician Support IT – Level 1

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Employer: Societe Generale European Business Services (SG EBS)
  • IT Hardware
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 17.06.2018

    Your Mission:

    The goal of this position is to help SG EBS end-users to properly work within SG environments from IT perspective.

    Your Role in a Nutshell:

    • Technical SPOC for SG EBS employees;
    • Create, delete, modify or reactivate accounts and or accesses for business and operational applications;
    • Remote Desktop Technical Support or On Site Support as per company’s business need;
    • Hardware, software and network support;
    • Propose and implement the best and quickest solution for a IT request and/or incident;
    • Coordinate all actions with the user and with each impacted local support team;
    • Participate to Knowledge Management Process;
    • Improve IT processes as per business needs.

    A little about You:

    • You have expertise in using Microsoft Windows 7 and Microsoft AD;
    • You have experience with Microsoft Office package (Excel, Outlook), VPN, SSO Security, VMWARE, CITRIX, SharePoint, Share drive;
    • You are client oriented;
    • You have good relationship and communication skills.

    We also value:

    • Good working knowledge of English, French is a plus;
    • Knowledge of TOIP Telephony/ Virtual Machines/ Printing solutions/Windows environment/Internet Protocol.

    Besides a career what else we offer:

    • Yearly bonus per company policy;
    • Competitive remuneration based on qualifications and seniority;
    • Discounts for retailers;
    • Medical services and life insurance;
    • Private pension contribution;
    • A modern working environment: open, informal, fun atmosphere;
    • Continuous training and development programs (ACCA Certification, foreign language courses);
    • Work from Home 1 day/week.

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