Technician Support IT – Level 1

Your Mission:

The goal of this position is to help SG EBS end-users to properly work within SG environments from IT perspective.

Your Role in a Nutshell:

• Technical SPOC for SG EBS employees;
• Create, delete, modify or reactivate accounts and or accesses for business and operational applications;
• Remote Desktop Technical Support or On Site Support as per company’s business need;
• Hardware, software and network support;
• Propose and implement the best and quickest solution for a IT request and/or incident;
• Coordinate all actions with the user and with each impacted local support team;
• Participate to Knowledge Management Process;
• Improve IT processes as per business needs.

A little about You:

• You have expertise in using Microsoft Windows 7 and Microsoft AD;
• You have experience with Microsoft Office package (Excel, Outlook), VPN, SSO Security, VMWARE, CITRIX, SharePoint, Share drive;
• You are client oriented;
• You have good relationship and communication skills.

We also value:

• Good working knowledge of English, French is a plus;
• Knowledge of TOIP Telephony/ Virtual Machines/ Printing solutions/Windows environment/Internet Protocol.

Besides a career what else we offer:

• Yearly bonus per company policy;
• Competitive remuneration based on qualifications and seniority;
• Discounts for retailers;
• Medical services and life insurance;
• Private pension contribution;
• A modern working environment: open, informal, fun atmosphere;
• Continuous training and development programs (ACCA Certification, foreign language courses);
• Work from Home 1 day/week.

For more Job Opportunities, please visit our website:  http://www.sgebs.com/career/