Import Desk Agent

At DHL Express, we never stop thinking of ways to help you improve your business. Whether its increasing shipping efficiency or expanding into new markets, we want to help our clients to connect with their customers quickly and reliably. Our international network covers more than 220 countries and territories around the globe and includes decades of shipping, logistics, and eCommerce experience.
And because our future is delivered by our employees, we are looking for talents to bring their diversity to become even stronger together.

- Customer orientation;
- Very organized approach to work (able to set priorities and meet the deadlines);
- Good communication skills in both Romanian and English;
- Ability to work under stressful conditions;
- Good PC knowledge;
- Customs Clearance knowledge would be an advantage.

- Send notifications to customers via e-mail / phone for the beginning of customs clearance process;
- Contacting customers and answering to their questions /requests related to Customs clearance paperwork;
- Contacting DHL origin offices regarding Customs clearance paperwork;
- Follow-up outstanding Held for Payment shipments;
- Assist in the daily administrative, operational functions of the department;
- Ensure that all the relevant information is updated in specific applications.