Reward Specialist

Essential Requirements:
• Reward experience (2 years)
• Advanced Excel skills
• Fluency in English language
• Desirable Customer Service experience
• High quality and accurate administration of HR services and processes, as appropriate to the role and customer need
• Understands the total reward principles and how to apply Compensation and Benefits solutions across the short and long term
• Demonstrates excellent verbal and written communications across different audiences and channels.

Principal Accountabilities:
• Assists with the resolution of complex employee queries related to Reward
• Is responsible for processing transaction requests and group changes e.g. annual bonus schemes
• Provides specialist technical expertise for the implementation of Rewardinitiatives
• Coaches and provides feedback and training to upskill the junior population to more effectively answer Reward
• Proactively manage Reward technology solutions using the HR procedures and guidance available to them
• Monitors own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs
• Ensures the collection, maintenance, accessibility and relevance of HR knowledge and content related to specialist area through the channels
• Works closely with relevant CoE to ensure specialist content hosted on knowledge management channels is in line with the strategy and works with the Knowledge & Content Manager to upload as appropriate.