Travel Advisor with Spanish - Constanta

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Employer: WNS Global Services
Domain:
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Constanta
  • Updated at: 03.08.2018
    Short company description


    WNS Global Services is a recognized leader in business process outsourcing (BPO).

    We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.

    We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!

    Requirements

    • Customer oriented
    • Good level of Spanish language
    • Adaptable and flexible type of person
    • Excellent problem solving skills with attention to details
    • Excellent written and verbal communication skills
    • High school degree and/or college degree
    • Nice to have prior Contact Center/ travel industry / Customer care experience;

    Responsibilities

    PRIMARY OBJECTIVE:

    To process hotel and service bookings and confirm new requests, amendments and cancellations as quickly, efficiently and accurately as possible.

    POSITION DUTIES AND RESPONSIBILITIES:
    • To provide language customer support & transaction processing for B2B clients/travel agencies/travelers and/or partners, and end Customers
    • To provide Customer Support of Bookings / Servicing of Bookings through all three channels – chat, email and phone for the following: amendments, cancellations, general queries from agents (contact center for outbound travel) and end user (Global support for OTR (On the road issues), reconfirmations, relocations, complaints
    • To meet and exceed KPIs (AHT, quality, CSAT)
    • To gain and maintain an accurate and up to date knowledge of hotel/service providers and accepted alternatives.
    • To follow processes and policies
    • To follow documentation standards
    • Ability to work rotating shifts to cover the Departments operating hours.
    BENEFITS:
    • Attractive salary package, including monthly meal tickets
    • Access to top medical services for yourself and a dear one, through the private medical subscriptions with our supplier; this comes also wtih a discount for dental care services
    • We turned Mondays and Wednesdays into Fruit Days and Fridays into Pastry Das; the vitamin-filled start of the day is on us. So are water, coffee and tea throughout the week
    • A great place to work in – a modern office in an easily accessible location
    • A youthful and multicultural working environment
    • Being part of a young & dynamic team
    • Process training sessions, soft skills training sessions, personal development plan;

    Other info

    About us: WNS Global Services is a recognized leader in business process outsourcing (BPO).

    Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes. We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics. Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!