User Experience Designer for Customer Care Tooling
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Employer: | 1&1 Internet Development |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 05.09.2018 |
Remote work: | On-site |
We are Europe's leading internet specialist. To secure our continued success, we need enthusiastic people who want to help us shape the future of the internet.
Requirements
Team-player approach
Willingness to learn
If you can adapt to business and technical changes
Experience in a UX/PO related area for a product
Willingness to grow and learn in a dynamic team
If you are familiar with any sketching/prototyping tools: Photoshop, Sketch, Balsamiq
Be part of a dedicated team for Customer Care development covering all software lifecycle activities (Dev, QA, DEVOPS)
Take part in designing and implementing software for 1&1’s main Customer Support Tooling, Anti-Abuse and Anti-Fraud systems
Advance your own ideas in a safe and friendly environment
Create mock-ups, prototypes and visual support for all the tool development
Interact with our business partners and PO’s in order to translate the business needs into product requriements
Work together with your colleagues to ensure the best tooling for the Customer Care Operations teams by assuming ownership for these topics
Customer Care Development is responsible for developing software used by Customer Care units for their daily activities.
Our portfolio includes a CRM-like tool which currently being developed; it is a horizontal software over all other systems in the company, making sure agents have all the information they need and also offering processes and actions to support the customer
We have the plan responsibility, working together with the colleagues from Germany and other markets to collect needs and feedback for the tool
We also have in the team the full responsibility for the development lifecycle (plan, build, run); this means we plan, develop, test and deploy our software without any other dependencies
We are searching for an User Experience Designer colleague whose main responsibility would be to translate the input from all the other stakeholders (agents, product owner, team) into consistent and coherent prototypes for the tool
We appreciate any experience and/or willingness and flexibility to learn how to create a visual concept based on feedback from multiple partners, to adapt to the product specific needs
We appreciate and aim for a beautiful and easy to use product, but we can’t compromise form over matter, this is why the graphic/visual skill set needs to be paired with very good communication skills and the capacity to adapt and to manage various stakeholders
Currently our toolkit for development includes: Java, REST service, Elastic Search, JBOSS, Tomcat, AKKA , Angular JS, Polymer, jQuery and…whatever old or new technology makes us deliver the best tooling
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