Junior Collection Specialist for US Market (14.00- 22.00)

We are looking for professionals with passion, dedication & commitment who: 

• have the ability to work effectively in a fast-paced environment;
• have strong communication and interpersonal skills;
• are fluent in English (verbal and written);
• are a proficient user of MS Office Software – Word, Excel, PowerPoint;
• have the ability to handle large volume of phone work and written communications;
• have 1 year in Customer Service Positions (preferred not mandatory).

As a Junior Collection Specialist @Vertiv, you'll perform a variety of customer collections activities, including settlement/negotiation of any outstanding balances, including guidance and monitoring of collection agency actions, bad debt write offs as well as and/or any other functions, activities or procedures necessary to reduce past-dues and achieve appropriate DSO performance on accounts adhered to Vertiv Collections Policy. On a daily basis, you'll: 

• manage operations of an assigned portfolio;
• send routine follow-up communication to customers;
• submit all requirements for your customers in a timely and accurate manner;
• timely dispute identification and resolution;
• communicate with Collection Coordinator to recommend account escalations on collections and billing issues;
• analyze data and provide prompt solutions to collections issues;
• answer inquiries and resolve routine issues for non-payment of invoices

VERTIV, formerly known as Emerson Network Power is the world’s leading provider of critical infrastructure technologies and life cycle services for information and communications technology systems. With an expansive portfolio of intelligent, rapidly deployable hardware and software solutions for power, thermal and infrastructure management, Vertiv enables efficient, highly-available networks.
 

WHAT WE DELIVER

Hardware, software and services that are intelligent, resilient and rapidly deployable for:

• Data Centers

• Communications Networks

• Healthcare Facilities

• Industrial Facilities
 

OUR FOOTPRINT IN CLUJ-NAPOCA

In Cluj Napoca, we are present since 2006. We work as a SHARED SERVICE center, acting as a proactive business partner which brings strategic value to the organization and provides best in class services at a competitive cost by:

• Developing a deep understanding and cohesion with its business units

• Creating enough mass to provide consistency of service and allowing the ability to leverage people & expertise

• Creating centers of excellence with specific skill sets

• Focusing on continuous improvement and a performance management-oriented mindset

• Providing a career vision for its employees