Resource Coordinator- German&English - BRASOV

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Angajator: Majorel Romania
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Brasov
  • Actualizat la: 06.06.2018
    Remote work: On-site
    Scurta descriere a companiei

    Majorel este unul dintre principalii furnizori de BPO din întreaga lume. Compania are peste 48.000 de angajați în 28 de țări din întreaga lume, având poziția de lider de piață în Europa, Orientul Mijlociu și Africa, Asia și America. Majorel proiectează și produce soluții personalizate pentru diferite tipuri de business-uri, acoperind o gamă largă de procese comerciale prin oferirea de servicii integrate

    Cerinte

    Requirements

    Native or near native language proficiency in German
    Native or near native language proficiency in English
    Demonstrated professional customer service skills with a respectful and positive attitude
    Excellent spoken and written communication abilities
    Project management and coordination skills
    Demonstrated analytical and problem-solving skills
    Self-motivated, hands-on and independently working individual
    Adaptability and capacity to easily find solutions
    Proactive attitude

    Responsabilitati

    Responsibilities

    Manage / Facilitate end-to-end support requests
    Maintain adequate notes for each request handled to keep remind of team abreast of the status and pending issues
    Submit weekly and monthly status reports (as required according to business demand)
    Attend operations team meeting to give updates and/or recommendations on any issues where new processes and procedures should be considered
    Contribute to additional projects as delegated by the Management team
    Be an active member of a virtual team
    Ensure compliance with company regulations with regards to Data Protection and Information Security

    Alte informatii

    Our Offer

    Attractive rewards and additional performance based bonuses
    Annual fixed bonuses
    Full private medical insurance & discounted prices for the dependents of the employee
    Child birth support
    Online library access for passionate book readers
    Health & Nutrition: Health and wellness services @ the office
    Various discounts for gym classes & other recreational activities
    Free development training, for both personal and professional purpose, via our E-Learning platform
    Multicultural and enthusiastic work environment
    Access to the company's cultural events including well-known festivals in Romania
    Lunch vouchers

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