Resource Coordinator- German&English - BRASOV

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Angajator: Arvato Services
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Brasov
  • Actualizat la: 06.06.2018
    Scurta descriere a companiei

    Arvato is a wholly-owned subsidiary of Bertelsmann AG and since the opening in Romania in 2010, the company has grown fast now having sites in Brasov, Sibiu and Cluj-Napoca where they offer support in the following areas: High Tech, Gaming, E-commerce, Automotive, Finance, Hardware, Software, Sales and Travel in more than 14 foreign languages.

    Arvato is a leading European BPO provider. Over 70,000 employees design and produce customized solutions for business customers from all over the world, covering a wide range of business processes along integrated service chains.



    Native or near native language proficiency in German
    Native or near native language proficiency in English
    Demonstrated professional customer service skills with a respectful and positive attitude
    Excellent spoken and written communication abilities
    Project management and coordination skills
    Demonstrated analytical and problem-solving skills
    Self-motivated, hands-on and independently working individual
    Adaptability and capacity to easily find solutions
    Proactive attitude



    Manage / Facilitate end-to-end support requests
    Maintain adequate notes for each request handled to keep remind of team abreast of the status and pending issues
    Submit weekly and monthly status reports (as required according to business demand)
    Attend operations team meeting to give updates and/or recommendations on any issues where new processes and procedures should be considered
    Contribute to additional projects as delegated by the Management team
    Be an active member of a virtual team
    Ensure compliance with company regulations with regards to Data Protection and Information Security

    Alte informatii

    Our Offer

    Attractive rewards and additional performance based bonuses
    Annual fixed bonuses
    Full private medical insurance & discounted prices for the dependents of the employee
    Child birth support
    Online library access for passionate book readers
    Health & Nutrition: Health and wellness services @ the office
    Various discounts for gym classes & other recreational activities
    Free development training, for both personal and professional purpose, via our E-Learning platform
    Multicultural and enthusiastic work environment
    Access to the company's cultural events including well-known festivals in Romania
    Lunch vouchers