Service Desk Consultant (with French)

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Employer: ORTEC Central & Eastern Europe
Domain:
  • Customer Support - Client Service
  • Engineering
  • IT Hardware
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.06.2018
    Short company description

    Our people make the difference and are our most valuable asset

    We are a purpose driven company with ambitious, highly skilled people and an academic culture that we are proud of. We use our passion for mathematics to optimize organizations and, with every mathematical optimization and analytics solution we implement, we make the world a little better.

    At ORTEC, you will be part of a unique organization and team! We will support you in finding your strengths and the best way to succeed within the company through a challenging, hands-on experience.

    What we do

    As a company that is driven by data and technology, we focus on improving the impact our solutions have on our customers’ business. Therefore, research and development is an important factor in our activity. We continuously strive to improve our product suite and services. We develop optimization and analytics solutions that are state-of-the-art and often pioneering. Our employees have vast experience in Operations Research and IT, which we combine with extensive knowledge of industry-specific business processes across almost every industry imaginable. What is our everyday goal? Finding better solutions in shorter times, providing our customers with a key to sustainable success in a challenging world. We operate a flat organizational structure that keeps communication lines short. The atmosphere is open, informal, cooperative and positive.

    Our story

    The ORTEC journey started in the early 1980s. A few young Dutch students wanted to show the world the value of mathematics to secure long term sustainable growth for organizations and society at large. 37 years later, ORTEC is the world’s leading supplier of mathematical optimization software and advanced analytics with around 1000 employees and offices in 13 countries around the globe. Over the years, we have optimized business processes at more than 2,000 leading companies, enabling us to make a significant contribution to a better world.


    Join us in Optimizing the World! If you are looking to work in a fast-paced challenging environment, then we challenge you to take the step and join us at ORTEC to discover your optimum!

    Requirements

    Requirements

    • Technical university education (Informatics, Engineering, Cybernetics or similar studies)
    • Knowledge of MS Windows Platform, Networking, MSSQL
    • Experience in working with Terminal Server, VMs is a plus
    • Fluent in English and French
    • IT passionate
    • Analytical skills
    • Excellent communication skills (written and verbal)
    • Reliable and loyal
    • Good humored and motivated
    • Flexible, hands-on
    • Result and customer oriented
    • Able to build lasting customer relationship
    • Independent
    • Available to work in shifts
    • Able to handle high volume of tasks

    Responsibilities

    Job description

    As Support Consultant you will receive proper training in order to become accustomed to our technical system tools and our working procedures. You will offer support for our customers who implemented ORTEC planning solutions, following activities such as:
    • Register, analyze and solve all requests related to ORTEC applications raised by our customers
    • Provide technical support to customers by e-mail or phone
    • Support the implementation team with software installations at customers (via remote connection), pre and post installation tests, creation of documents, and maintenance of knowledge portal, solving network and hardware issues.

    You will achieve your results by being a reliable support consultant, motivated and well-organized and by forming the essential link between the ORTEC product experts and the end-users (planners) at the customer. You will work together in a multi-disciplinary team in Bucharest office (around 60 people) and you will have frequent contact with your colleagues in other ORTEC offices around the world. We offer a full-time job in a dynamic environment where you will work with state-of-the-art solutions in a leading, innovative international company. You will receive a competitive salary package.

    Other info

    We offer

    • A pleasant and informal working atmosphere
    • Much responsibility
    • Plenty of opportunities to develop and grow in other departments, even abroad
    • Good salary and benefits
    ORTEC is one of the largest providers of advanced planning and optimization solutions and services. ORTEC’s products and services result in optimized fleet routing and dispatch, vehicle and pallet loading, workforce scheduling, delivery forecasting, logistics network planning and warehouse control. ORTEC offers stand-alone, custom-made and SAP® certified and embedded solutions, supported by strategic partnerships. ORTEC has over 1,800 customers worldwide, 800 employees and offices in Europe, North America, South America and the Pacific Region. ORTEC Central and Eastern Europe serves the ORTEC customers in the CEE region and is headquartered in Bucharest, Romania.