Level 1 Support Engineer

About Inetum, Positive digital flow:

Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

Sisteme de operare Windows (utilizare, instalare, configurare, interpretari mesaje de eroare, troubleshooting);
Aplicatii de birotica (utilizare, instalare, configurare, interpretari mesaje de eroare);
Cunostinte generale din domeniul solutiilor de monitorizare software si hardware
Cunostinte hardware PC si periferice;
Networking (protocoale, arhitecturi, conexiuni);
Cunoaste derularea proceselor de change management, incident si problem management.

Experienta :
Experienta minima in activitatea de HelpDesk: 3 ani;
Experienta in incadrarea solicitarilor/incidentelor si in realizarea conexiunilor cu alte incidente/problema
Experienta in depanarea hardware si software a incidentelor IT

Preia solicitarile telefonice, prin e-mail sau prin intermediul aplicatiei interne de ticketing si le inregistreaza in aplicatia de ticketing (daca nu sunt receptionate direct in aplicatie)
Inregistreaza incidentele semnalate de utilizatori impreuna cu toate detaliile furnizate
Furnizeaza supportul de nivel 1; daca este necesar, dupa realizarea unui diagnostic initial, il escaladeaza catre nivelele urmatoare de support
Urmareste evolutia incidentelor
Urmareste in mod particular incidentele cu impact ridicat
Instaleaza imaginea cu sistemul de operare si aplicatiile software
Mentine evidenta tehnica referitoare la echipamentele IT: servere, imprimante, laptop-uri, scanere, pc-uri, echipamente de comunicatii (routere, switch-uri, compresoare, interfete, etc);
Mentine relatiile cu firmele de service si cu furnizorii externi in vederea respectarii calitatii serviciilor
Ofera suport de nivel 1 pentru echipamentele de videoconferinta
Realizeaza interventii on-site in regiunea arondata, pentru rezolvarea incidentelor IT ce nu pot fi rezolvate de la distanta

Benefits

Interesting salary conditions
Undetermined period of contract
Career plan (professional, academic and financial)
Medical insurance
Official trainings and certifications
English, French, soft skills trainings
Lunch tickets
Yearly professional evaluation
Professional and friendly working environment
Professional infrastructure
Join a multinational team