Premium Services Sales Consultant

Angajator: Bitdefender
Domeniu:
  • IT Software
  • Vanzari
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 20.04.2018
    Scurta descriere a companiei

    Bitdefender is a global security technology company that provides cutting edge end-to-end cyber security solutions and advanced threat protection to more than 500 million users in more than 150 countries.nSince 2001, Bitdefender has consistently produced award-winning business and consumer security technology, and is a provider of choice in both hybrid infrastructure security and endpoint protection. Through R&D, alliances and partnerships, Bitdefender is trusted to be ahead and deliver robust security you can rely on. More information is available at http://www.bitdefender.com/

    Cerinte

    - Previous customer support or telesales experience required – at least 1 years;
    - Medium to Advanced knowledge about common operating systems;
    - Customer oriented attitude;
    - Excellent communication and negotiation skills;
    - Initiative and proactivity;
    - Proficiency in English is a must;
    - Experience with Mac OS, iOS, Android, Linux platforms considered a plus.

    Responsabilitati

    - Offers assistance to Bitdefender customers via telephone and chat (primarily)
    backed up by email and remote assistance, in order to ensure the Bitdefender business objectives, 24 hours a day, 7 days a week;

    - Promote Bitdefender services portfolio to customers in order to reach the allocated sales quota.
    - Ensures all established kpis are reached – eg : phone and chat availability, customer experience index, sales quota
    - Records and Shares any customer feedback with the other teams involved;
    - Acquires complete information in order to escalate complex issues to the upper tiers;
    - Build, assimilate, implement, audit and suggest improvement on working procedures;

    Alte informatii

    Program de lucru in tureL 7-15, 15-23, 23-07