Premium Services Sales Consultant

Bitdefender is a global security technology company that provides cutting edge end-to-end cyber security solutions and advanced threat protection to more than 500 million users in more than 150 countries.Since 2001, Bitdefender has consistently produced award-winning business and consumer security technology, and is a provider of choice in both hybrid infrastructure security and endpoint protection. Through R&D, alliances and partnerships, Bitdefender is trusted to be ahead and deliver robust security you can rely on.

- Previous customer support or telesales experience required – at least 1 years;
- Medium to Advanced knowledge about common operating systems;
- Customer oriented attitude;
- Excellent communication and negotiation skills;
- Initiative and proactivity;
- Proficiency in English is a must;
- Experience with Mac OS, iOS, Android, Linux platforms considered a plus.

- Offers assistance to Bitdefender customers via telephone and chat (primarily)
backed up by email and remote assistance, in order to ensure the Bitdefender business objectives, 24 hours a day, 7 days a week;

- Promote Bitdefender services portfolio to customers in order to reach the allocated sales quota.
- Ensures all established kpis are reached – eg : phone and chat availability, customer experience index, sales quota
- Records and Shares any customer feedback with the other teams involved;
- Acquires complete information in order to escalate complex issues to the upper tiers;
- Build, assimilate, implement, audit and suggest improvement on working procedures;

Program de lucru in tureL 7-15, 15-23, 23-07