Team Lead of a pilot project of 15 weeks

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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Min. requirements:


●University graduate or above
• Written and spoken fluency in business English and at least medium knowledge of Spanish, Portuguese, Turkish, Italian, French, German
●Up to 3-4 years prior experience in Business Process Outsourcing environment or comparable service/process management environment and 1+ years as supervisor
● Strong analytical ability to understand key business levers and allocate resources to meet and exceed SLAs
● Excellent organizational skills and detail oriented
approach to problem solving
● Comfort communicating with all levels of management
● High level of integrity as demonstrated personally and professionally
● Proven ability to establish and develop effective teams, manage their performance
● Proven ability to identify training needs and support development of programs
● Able to adapt quickly to changes in workflow

As a Team Leader, you will provide supervision for a team of Content Review Agents and the role has the following responsibilities:
• Maintaining the communication in an efficient manner with all levels of management
• Establishing and developing effective teams as well as managing the employees’ performance
• Identifying training needs and supporting development of programs
Understanding the key business levers and allocating the resources in order to meet the customer SLAs