Quality Analyst (Social Media pilot project - 12 weeks)

Employer: Wipro Ltd.
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Timisoara
  • Updated at: 19.04.2018
    Short company description

    Everyday at Wipro Ltd. is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Requirements

    ●Minimum requirement of B2 level for English and one of the following: Spanish, Portuguese, Turkish
    ●Bachelor degree
    ●Upto 2-3 years prior experience in Business Process Outsourcing environment or comparable service/process management environment and 1+ years of prior experience as a quality analyst preferably in digital media
    ●Proven ability to coach in one-on-one and also in a team setting
    ● High level of integrity as demonstrated personally and professionally
    ● Proven ability to identify training needs and support development of programs
    ● Document the training reports / trackers
    ● Able to adapt quickly to changes in workflow

    Responsibilities

    As a Quality Analyst, you will be part of a pilot project for one of the biggest social media platforms. The role is part of a Content Review team, and your responsibilities will be the following:

    • Conducting couching sessions the team members in one-on-one meetings or in a team setting
    • Documenting the training reports / trackers
    • Monitoring the quality of the completed tasks and the SLAs/KPIs of the agents
    • Acting as liaison with managers and supervisors to ensure consistent quality measurements

    Benefits:

    Flexible working hours
    Flexible benefits
    Attractive work environment
    Competitive salary with attractive set of social benefits