Model scrisoare de intentie. Descarca modele pregatite de specialisti dn care merita sa te inspiri
Quality Analyst (Social Media pilot project - 12 weeks)
This job is no longer active!View all jobs Wipro Digital Operations and Platforms activeView all jobs Quality Analyst (Social Media pilot project - 12 weeks) active on Hipo.roView all jobs Customer Support - Client Service active on Hipo.ro |
Employer: | Wipro Digital Operations and Platforms |
Domain: |
|
Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
|
Updated at: | 13.05.2018 |
Remote work: | On-site |
Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.
By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.
●Minimum requirement of B2 level for English and one of the following: Spanish, Portuguese, Turkish
●Bachelor degree
●Upto 2-3 years prior experience in Business Process Outsourcing environment or comparable service/process management environment and 1+ years of prior experience as a quality analyst preferably in digital media
●Proven ability to coach in one-on-one and also in a team setting
● High level of integrity as demonstrated personally and professionally
● Proven ability to identify training needs and support development of programs
● Document the training reports / trackers
● Able to adapt quickly to changes in workflow
As a Quality Analyst, you will be part of a pilot project for one of the biggest social media platforms. The role is part of a Content Review team, and your responsibilities will be the following:
• Conducting couching sessions the team members in one-on-one meetings or in a team setting
• Documenting the training reports / trackers
• Monitoring the quality of the completed tasks and the SLAs/KPIs of the agents
• Acting as liaison with managers and supervisors to ensure consistent quality measurements
Benefits:
Flexible working hours
Flexible benefits
Attractive work environment
Competitive salary with attractive set of social benefits
Job-uri similare care te-ar putea interesa: |
|
---|---|
Quality Business Development Analyst with French Aplica fara CV | |
Customer Quality Specialist Timisoara, | |
Change Manager for Project TRUST Timisoara, | |
Vezi job-uri similare (181) |
Raporteaza eroarea la