Quality Analyst (Social Media pilot project - 12 weeks)

Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

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●Minimum requirement of B2 level for English and one of the following: Spanish, Portuguese, Turkish
●Bachelor degree
●Upto 2-3 years prior experience in Business Process Outsourcing environment or comparable service/process management environment and 1+ years of prior experience as a quality analyst preferably in digital media
●Proven ability to coach in one-on-one and also in a team setting
● High level of integrity as demonstrated personally and professionally
● Proven ability to identify training needs and support development of programs
● Document the training reports / trackers
● Able to adapt quickly to changes in workflow

As a Quality Analyst, you will be part of a pilot project for one of the biggest social media platforms. The role is part of a Content Review team, and your responsibilities will be the following:

• Conducting couching sessions the team members in one-on-one meetings or in a team setting
• Documenting the training reports / trackers
• Monitoring the quality of the completed tasks and the SLAs/KPIs of the agents
• Acting as liaison with managers and supervisors to ensure consistent quality measurements

Benefits:

Flexible working hours
Flexible benefits
Attractive work environment
Competitive salary with attractive set of social benefits