Customer Support - Client Service (Brno relocation)

Employer: HR friend
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Abroad
  • nationwide
    Updated at: 18.04.2018
    Short company description

    Requirements

    ● Advanced spoken English: B2-C1 level.
    ● A logical mindset and a passion for problem solving.
    ● Ability to work in 24/7 environment (Morning shift, Afternoon Shift, Evening shift, Night Shift based on the business need).
    ● Basic knowledge of communication technology, e.g. INTERNET, TV, PHONE, …
    ● Ability to interact with customers on the phone during problem determination process.
    ● Good organization and attention to detail, flexibility.
    ● Ability to work in multicultural global environment.

    Responsibilities

    ● Receive calls from customers who need our help and who may be experiencing difficulty with any of the services.
    ● To support clients and provide them solutions effectively and efficiently.
    ● Provide support for U VERSE product.
    ● Maintain positive customer satisfaction and relationship.
    ● Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes.

    Other info

    Benefits:

    ● Relocation package.
    ● Private medical insurance.
    ● Training opportunities.
    ● Night and weekend shift bonus, +50% of average hourly income.
    ● Performance bonuses.
    ● Meal tickets.
    ● Motivating salary package.
    ● 5 weeks of vacation