Collections Analyst-Russian

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Angajator: Hewlett Packard Enterprise
Domeniu:
  • Contabilitate Finante
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 12.05.2018
    Remote work: On-site
    Scurta descriere a companiei

    Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

    Cerinte

    Education and Experience Required:

    · First level university degree with a focus in business or economics recommended or equivalent experience.

    · Typically 2-4 years of experience in collection.

    Knowledge and Skills Required:

    · Intermediate written and verbal communication, negotiation, and conflict resolution skills.

    · Fluency in English and Russian

    · Intermediate accounting knowledge.

    · Intermediate problem solving skills.

    · Basic computer skills.

    · Intermediate prioritization skills.

    · Basic understanding of risk mitigation tools.

    · Intermediate understanding of collection processes and financial concepts.

    · Intermediate influence skills

    Responsabilitati

    Description:

    Follows channel collection strategies, may exercise independent judgment to customize to the Partner environment, with longer follow up time and focus on building Partner relationships;

    Acts as resolver for designated self-resolving accounts
    Works with appropriate Partner contacts to obtain payment or identify and resolve issues

    Proactively make regular contact with Partners via phone or email
    Respond and follow up promptly on Partners requests or issues
    Build and maintain internal HPE (sales, credit, order management, etc.) and external Partner relationships

    Learn Partner infrastructure, processes and escalation contacts as needed to enhance customer experience, obtain payments, identify and resolve issues
    Document all collections activities and key Partner payment behavior details in designated system/local files following standard commenting procedures
    Forecast month-end/quarter end aging results for assigned portfolio.

    Participate in all governance related activities at team, region and global level to identify specific actions and provide regular status updates.

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