TL for Order Demand Management Team

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Employer: Allianz Services
Domain:
  • Others
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.05.2018
    Remote work: On-site

    At the core of the Group’s strength lies digitalization and its promise of growth opportunities through a ‘digital by default’ strategy. Allianz Technology SE is the principal driver behind transforming Allianz into a digital group .

    Allianz Technology in Romania is a professional expertise center offering a wide range of services: human resources, financial, actuary and IT support to the Allianz Group.

    Is providing good service something that motivates you, too? Then why not join us in developing innovative products and services in an international environment!

     

    Job role

    The role implies coordinating the Order Demand Management team that provides business services for Allianz Global Network.

     

    Responsibilities

    •     Supervision and leadership of Order Demand Management team – 7 people so far;
    •     Ensure team is performing to fulfill customer satisfaction and business needs;
    •     Oversee transition of new tasks to the team;
    •     Monitoring the team performance by gathering relevant data and producing statistical reports;
    •     Ensures processes are documented properly;
    •     Plan the use of human resources and organize recruitment and placement of required staff. Support on establishing the organizational structures;
    •     Ensuring that monthly administrative responsibilities for the team members are met (. holiday scheduling, ensuring back-up, time and attendance);
    •     Drives periodical evaluation process of the subordinate team members and enables team members to fulfill respective tasks;
    •     Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning;
    •     Issue processes documents on quality management system (procedures, instructions, etc.) and prepares records necessary to carry out;
    •     Meet other activities submitted by the superior or the legal entity manager, professional or regarding quality management;
    •     Contribute to management reporting and billing process;
    •     Performing ad-hoc analysis;
    •     Complete quality assurance review checks to monitor the quality of project reporting and deliverables to drive improvements across the portfolio. Proactively highlight & escalate delivery risks and issues to senior management -providing an independent view of project and program health.

     

    Processes handled:

    •    ODM process (ODM= order demand management). The demand is regarding IT infrastructure & IT security services
    •    CR process (CR= change requests; IT infrastructure& IT security services related)
    •    DSL Project handling (DSL= DECOMMISIONING SERVICE LINES) – back office activities

    Requirements

    •     Proficiency in MS Excel & MS PowerPoint
    •     Strong organizational, planning and structuring skills
    •     IT affinity/ understanding would be a plus
    •     Fluent in English, must be able to hold presentations and lead meetings in English
    •     Experience in leading Backoffice & Customer management teams
    •     Experience in working in multicultural environments, especially in joint off shoring & on shoring delivery models

     

    Skills

    •     Strong organizational, planning and structuring skills
    •     Excellent communication skills, problem solving ability, team player, very organized
    •     Ability to build working relationships in a complex environment
    •     Flexible and able to think outside the box
    •     Self-starter and driven
    •     People oriented
    •     Customer oriented
    •     Analytical mindset

     

    Benefits

    Health and Well-being:

    • Kinetotherapy Room and Corporate Massage;
    • Weekly Fruit Day;
    • WorldClass Gym Discounts.

    Personal and professional development:

    • Complete training curricula available (tailored courses);
    • German Language Courses for any level;
    • All you can read with Bookster!

    Extra Perks:

    • Work from Home Option available;
    • Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
    • Go on Vacation and get a Holiday Bonus!

    Attractive compensation package:

    • Fixed salary compensation along with rewards & incentives performance-related bonus scheme;
    • Meal and Gift Tickets.

    Applying to this job ad you give your consent for your information to be processed by Allianz Services.
    Please read the Personal Data Processing Policy, Allianz Services >>

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