Support Engineer - BOX

Bitdefender is a global security technology company that provides cutting edge end-to-end cyber security solutions and advanced threat protection to more than 500 million users in more than 150 countries.Since 2001, Bitdefender has consistently produced award-winning business and consumer security technology, and is a provider of choice in both hybrid infrastructure security and endpoint protection. Through R&D, alliances and partnerships, Bitdefender is trusted to be ahead and deliver robust security you can rely on.

The first of its kind, Bitdefender BOX is a revolutionary internet security solution that incorporates hardware, cloud and software designed to protect your smart home and your family.

Qualifications

• Experience with MS Office Suites and Microsoft Windows operating systems
• Experience with macOS, Android and iOS is also preferred, but not required
• Experience with networks and router
• Experience with new technology (IoT)
• Knowledge of PC hardware and peripherals
• Knowledge of malware removal tools / antivirus programs
• Experience in advanced PC setup, network, repair--including setup, software/hardware installation, data backup, diagnosis and troubleshooting
• Experience with customer contact and strong customer service skills
• Strong interpersonal skills and the ability to work well under pressure
• Strong written and verbal communication skills, ability to multi-task,) and ability to communicate and express technical issues in technical terminology
Please apply only if you are open for working on Nightshifts.

If you join us you will receive

• Medical services, illness and accident insurance;
• Personal and professional development through trainings;
• Competitive compensation & benefits package;
• Bookster account- your access to unlimited knowledge;

You will be working with our Technical Support Engineers to provide 24/7 support for this new IoT Security Solution:

• Work remotely via phone, email, chat, TeamViewer or Putty to provide complete solutions and service;
• Perform specific services which include:
o Software upgrades and installation
o PC configuration and optimization
o Troubleshoot software, hardware, network issues & peripherals
o Provide thorough documentation of all work
o Respond to client inquiries
o Help end users understand software

Responsibilities

• Identify, diagnose, and correct problems in a timely manner with minimal supervision
• Identify, respond to, and resolve end user and computer problems in a Windows, macOS or Linux environment, including problem determination and resolution, reconfiguration of software and the application of patches and workarounds
• Acquire complete information in order to escalate complex issues to the upper tiers
• Install, maintain, analyze, troubleshoot, and repair operating systems and computer peripherals. These include, but are not limited to, problems with desktops, notebooks, printers and mobile devices
• Handle Helpdesk tickets and work flow, providing timely updates to both clients and tickets on a routine basis
• Determine users’ technical needs and provide them with appropriate solutions