Senior IT Helpdesk with German

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Employer: Allianz Services
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.06.2018
    Remote work: On-site
    Short company description

    Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 6000 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

    Requirements

    Requirements / Skills

    • Basic ITIL knowledge
    • Basic knowledge of project management for local IT projects
    • Minimum 3 years of IT helpdesk experience
    • English and German fluency
    • Good communication skills
    • Organized and detail oriented
    • Problem solving attitude and team player

    Responsibilities

    Responsibilities

    • Steer all local IT tickets (service requests and incidents)
    • Support regional management to coordinate local Helpdesk team
    • Basic project management for local IT projects
    • User Support for all IT related issues in Romania
    • Support for Helpdesk in Germany and Austria in peak times
    • Local application and IT infrastructure management
    • User Account management across various systems and countries
    • IT Documentation and User manuals
    • Align and collaborate with regional and central Workplace Management
    • Drive innovation and operational excellence into the organization through delivery of products, process, and execution
    • Push the related teams towards the Allianz strategies (Allianz IT Transformation)
    • Ensure a reoccurring exchange with the customer to ensure customer satisfaction
    • Creating and visualizing process (using ITIL)

    Other info

    Benefits

    Health and Well-being:
    • Kinetotherapy Room and Corporate Massage
    • Weekly Fruit Day
    • WorldClass Gym Discounts

    Personal and professional development:
    • Complete training curricula available (tailored courses)
    • German Language Courses for any level
    • All you can read with Bookster

    Extra Perks:
    • Work from Home Option available;
    • Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
    • Go on Vacation and get a Holiday Bonus!

    Attractive compensation package:
    • Fixed salary compensation along with rewards & incentives performance-related bonus scheme
    • Meal and Gift Tickets

    Applying to this job ad you give your consent for your information to be processed by Allianz Services.
    Please read the Personal Data Processing Policy, Allianz Services >>

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