HR Contact Center with Ukrainian and Russian

Angajator: Talent Stream
Domeniu:
  • Resurse Umane - Psihologie
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 20.04.2018
    Scurta descriere a companiei

    Talent Stream is looking to join forces and place candidates who:
    - Have minimum three (3) years worth of experience
    - Throughout their career, have achieved excellent results they are proud of
    - Are looking for the right organization where they can make a long-lasting, positive contribution

    Modern recruitment requires a higher degree of professionalism and client service standards which exceed the ones practiced today on the Romanian market.

    Cerinte

    Bachelor's Degree in a relevant area;
    Experience in HR with an understanding of HR practices and policies;
    English, Russian and Ukrainian language proficiency;
    Customer-oriented;
    Advanced Microsoft Office skills;
    Problem Solving skills - diagnoses, negotiates and orchestrates the solutions to solve business problems;
    Demonstrates excellent verbal and written communications across different audiences and channels

    Responsabilitati

    Provides generalist HR advice and guidance on HR policies, processes and general queries, acting as the first point of contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available;
    Is responsible for processing HR administration activities using the reference materials available across a range of specialisms, supporting direct customer facing queries;
    Collects and verifies supporting documentation from employees and line managers in order to initiate / complete HR transactions;
    Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties;
    Executes administrative and transactional processes across the scope of service provided, using online tools, systems and applications;
    Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient and quality service is consistently provided to customers