Service Desk with Swedish

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

• Excellent command of English and Swedish languages, for operational availability
• Network knowledge - 2G and 3G knowledge is s a plus
• Stress resistance, Perseverance, Accuracy and Customer focus
• Takes initiative
• Multi-tasking capabilitie

Key Responsibilities:

• Works with the applications for trouble ticket management and work orders
• Handles mailbox, escalations and chasing on trouble tickets
• Dispatchers work orders to the Field Engineers and follows-up until closure
• Interacts with other Engineers or Technicians, customer technical staff and other groups within Service Delivery organization

Benefits

• Working in a dynamic and energetic team

• Medical and health insurance

•Lunch vouchers

• Sport allowance partially reimbursed by the company

• Training plan

• Career plan


In order to qualify for the job advanced knowledge of Swedish and English is required and only CVs in English are accepted.