Russian & English Customer Support Specialist

Since 2010, Playtika has been a pioneer in the games industry. We were among the first to offer free-to-play social games on social networks and, shortly after, on mobile platforms. We were also one of the originators of live game operations, offering users personalized, daily game experiences with new events and exciting new features 365 days a year.

Why are we here? To provide Customer Support for Social Media and Mobile gaming platforms

Why are you here? Do you wish to join us on our path to success?


HERE IS WHAT YOU NEED:
- Russian & English proficiency both spoken and written;

- Customer oriented;

- Good time management skills to enable prioritization of workload;

- Strong computer skills, the ability to operate multiple applications and platforms at a time;

- Analytical thinking and multitasking skills;

- Strong problem solving/troubleshooting skills;

- Can-do personality, creative and committed to improve oneself and continuously learn;

- Excellent social skills and a great teammate;

- Previous work experience in customer service or technical support is an advantage.

Want to know what you will be doing?

- Be the point of contact between the company and its clients, responding to customers' requests, via e-mail & chat, and presenting comprehensive information regarding the products and services offered by the company;

- Troubleshooting and resolving technical difficulties; when required, bring up the issue to the proper department;

- Assure customer retention and actively manage complaints;

- Committing to the team results by accomplishing the given common tasks.

WE RISE TO THE CHALLENGE:
You will team-up with an international company that is constantly growing, so you will grow your skills with us - through collaboration and exchange of knowledge with the best professionals of the industry working in our offices around the world.

- Premium and fun work environment in central Bucharest (we have 4 game rooms and we are not afraid to use them!)

- Positive environment and happy people (the training sessions, parties, cookies & other stuff are helping - for sure!)

- Snacks and refreshments permanently at the your disposal.

- Meal vouchers, Private pension & Healthcare package.

- Yearly bonus plan

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.