Technical Support Specialist (SAP) with French

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Angajator: GABTEO HR
Domeniu:
  • Achizitii - Logistica - Aprovizionare
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 30.03.2018
    Remote work: On-site
    Scurta descriere a companiei

    GABTEO HR – Companie de Consultanta, Executive Search, Head-Hunting si Recrutare de Personal.

    Cerinte

    Bachelor's Degree, Engineering or equivalent is preferred;
    • 6 months of previous software technical support experience in a helpdesk environment
    • Experience with at least one of the SAP domains:
    • SAP Financial
    • SAP Logistics
    • Good Microsoft Office knowledge;
    • Excellent command of English language (both written and spoken);
    • Very good command of French language (both written and spoken);
    • Strong analytical skills;
    • Time management skills, used to prioritize tasks and workflow;
    • Good memory, willing and able to learn quickly new information and skills;
    • Client oriented, excellent communication skills;
    • Able to work as part of a global team;
    • Keen to learn through on the job training, but also formal training and personal study;
    • Proactivity, diplomacy, initiative.

    Responsabilitati

    • Responsible to interface with customers and resolve technical and product support inquiries;
    • Maintain and develop a broad technical knowledge of Company`s products and services;
    • Offer solutions to issues that are often non-standard/non-routine;
    • Dispatch to other internal groups or escalate if needed;
    • Diagnose and resolve customer problems;
    • Report and track faults throughout the support process;
    • Collect, interpret and communicate customer priorities and feedback regarding system design and performance to other internal teams;
    • Take ownership of escalated issues and follow through to resolution;
    • Be able to participate in calls meant to resolve escalations.

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