Technical Support Specialist (SAP) with French
Acest job nu mai este activ!Vezi toate job-urile GABTEO HR active.Vezi toate job-urile Technical Support Specialist (SAP) with French active pe Hipo.roVezi toate job-urile in Achizitii - Logistica - Aprovizionare active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | GABTEO HR |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 30.03.2018 |
Remote work: | On-site |
GABTEO HR – Companie de Consultanta, Executive Search, Head-Hunting si Recrutare de Personal.
Bachelor's Degree, Engineering or equivalent is preferred;
• 6 months of previous software technical support experience in a helpdesk environment
• Experience with at least one of the SAP domains:
• SAP Financial
• SAP Logistics
• Good Microsoft Office knowledge;
• Excellent command of English language (both written and spoken);
• Very good command of French language (both written and spoken);
• Strong analytical skills;
• Time management skills, used to prioritize tasks and workflow;
• Good memory, willing and able to learn quickly new information and skills;
• Client oriented, excellent communication skills;
• Able to work as part of a global team;
• Keen to learn through on the job training, but also formal training and personal study;
• Proactivity, diplomacy, initiative.
• Responsible to interface with customers and resolve technical and product support inquiries;
• Maintain and develop a broad technical knowledge of Company`s products and services;
• Offer solutions to issues that are often non-standard/non-routine;
• Dispatch to other internal groups or escalate if needed;
• Diagnose and resolve customer problems;
• Report and track faults throughout the support process;
• Collect, interpret and communicate customer priorities and feedback regarding system design and performance to other internal teams;
• Take ownership of escalated issues and follow through to resolution;
• Be able to participate in calls meant to resolve escalations.
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