Customer Service Representative – German speaker

Angajator: Avira
Domeniu:
  • Administratie - Stiinte politice
  • Customer support - Client service
  • Secretariat - Administrativ
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 22.04.2018



    or this position, successful candidates are responsible for supporting a range of software enabled technologies for the company’s global market via e-mails support. This will involve troubleshooting queries relating to IT and responding to customers in a timely and efficient manner. Maintaining customer service to the highest possible standards, ensuring excellent communication with customers and staff is the highest priority.

    To maintain our strong brand presence and market leadership, we seek customer focus driven professionals with business acumen, world-class hard-skills and a passion for building exceptional service experience at scale. Our goal is to deliver an unsurpassed Customer Experience to our global user community 24x7.

    We believe that empowered, self-motivated teams can accomplish huge things.

    Tasks:
    Provide 1st level trouble-shooting
    Provide pre-sales information about our products
    Support customers in the optimal usage of our products
    Communicate via e-mail 

    Knowledge, Skills, and Abilities:
    Technical (IT) Education is a plus
    Call centre/customer service experience 

    Procedure Knowledge: 
    Help desk procedures 
    Excellent aptitude for technical troubleshooting and problem solving 

    System Knowledge: 
    Microsoft office applications 
    Good knowledge on OSX 
    Knowledge of computer software and hardware 

    Skill Set:
    Enthusiasm for passing on technical knowledge and experience 
    Excellent product and general technical knowledge 
    Ability to work unsupervised 
    Good to Very good communication skills (oral/written) in German and English 
    Keyboard skills: accurate and relatively swift typing 
    Ability to extract pertinent information from that given by customers and to succinctly and accurately describe the issue or complaint. 
    Basic complaint and conflict resolution skills.