Quality Analyst
Acest job nu mai este activ!Vezi toate job-urile G2-Travel active.Vezi toate job-urile Quality Analyst active pe Hipo.roVezi toate job-urile in Educatie - Training active pe Hipo.roVezi toate job-urile in Turism active pe Hipo.ro |
Angajator: | G2-Travel |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 03.05.2018 |
Remote work: | On-site |
Main Responsibilities:
- Acting as a role model within the business by displaying high standards in term of conduct, attitude and performance
- Creating and updating manuals and procedures for all departments
- Providing all necessary feedback and information to be used by trainers for training plans and materials
- Together with the trainers, organise training sessions , deliver training and develop training plans , communicate feed-back to the managers and supervisors
- Organise and deliver presentations for operational departments in Buh office and plan and organise calls with local offices or offices in Asia
- Ensuring, in close relation with department manager/supervisors, that complaints, are handled properly and in due time, to be added in Complaints log, and constant monitoring of the Complaints log, extract reports
- Also, making sure that the communication with Buh departments is clear, fast and on time, feed-back provided to Sales is accurate, relevant and clear, especially guaranteeing that the complaints handling process runs smoothly and the solutions are satisfactory (where applicable)
- Creating a quality monitoring plan for each department
- Creating and maintaining quality assessment files for executive staff
- Communicating the quality assessment results with department managers/supervisors in order to create improvement plans where and when needed
- Performing constant follow up after training sessions (through periodical checking), provides information together with the trainers to the managers and supervisors
- Perform reporting activities when needed (Quality & Training monthly report)
- Create on-line maps for internal needs (to be used for itineraries)
Specific skills & competences:
- Excellent planning & organising
- Very good communication skills
- Team player
- Customer oriented
- Detail oriented approach
- Extensive analytical & statistics skills
- Problem solving
- Result oriented
- Critical thinking
- Project management skills
- Previous experience in monitoring and reporting activities would be an advantage
• Competitive financial reward
• Language allowance
• Language classes
• Business trips
• International mobility
• Training and development opportunities
• Wellness programs
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