Quality Analyst

Angajator: G2-Travel
Domeniu:
  • Educatie - Training
  • Turism
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.04.2018

    Main Responsibilities:

    • Acting as a role model within the business by displaying high standards in term of conduct, attitude and performance
    • Creating and updating manuals and procedures for all departments
    • Providing all necessary feedback and information to be used by trainers for training plans and materials
    • Together with the trainers, organise training sessions , deliver training and develop training plans , communicate feed-back to the managers and supervisors
    • Organise and deliver presentations for operational departments in Buh office and plan and organise calls with local offices or offices in Asia
    • Ensuring, in close relation with department manager/supervisors, that complaints, are handled properly and in due time, to be added in Complaints log, and constant monitoring of the Complaints log, extract reports
    • Also, making sure that the communication  with Buh departments is clear, fast and on time,  feed-back provided to Sales is accurate, relevant and clear, especially guaranteeing that the complaints handling process runs smoothly and the solutions are satisfactory (where applicable)
    • Creating a quality monitoring plan for each department
    • Creating and maintaining quality assessment files for executive staff
    • Communicating the quality assessment results with department managers/supervisors in order to create improvement plans where and when needed
    • Performing constant follow up after training sessions (through periodical checking), provides information together with the trainers to the managers and supervisors
    • Perform reporting activities when needed (Quality & Training monthly report)
    • Create on-line maps for internal needs (to be used for itineraries)
     

    Specific skills & competences:

    • Excellent planning & organising
    • Very good communication skills
    • Team player
    • Customer oriented
    • Detail oriented approach
    • Extensive analytical & statistics skills
    • Problem solving
    • Result oriented
    • Critical thinking
    • Project management skills
    • Previous experience in monitoring and reporting activities would be an advantage
    Benefits:

    •      Competitive financial reward
    •      Language allowance
    •      Language classes
    •      Business trips
    •      International mobility
    •      Training and development opportunities
    •      Wellness programs