Resource Coordinator- Arabic&English - BRASOV
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Arvato is a wholly-owned subsidiary of Bertelsmann AG and since the opening in Romania in 2010, the company has grown fast now having sites in Brasov, Sibiu and Cluj-Napoca where they offer support in the following areas: High Tech, Gaming, E-commerce, Automotive, Finance, Hardware, Software, Sales and Travel in more than 14 foreign languages.
Arvato is a leading European BPO provider. Over 70,000 employees design and produce customized solutions for business customers from all over the world, covering a wide range of business processes along integrated service chains.
Native or near native language proficiency in Arabic
Native or near native language proficiency in English
Demonstrated professional customer service skills with a respectful and positive attitude
Excellent spoken and written communication abilities
Project management and coordination skills
Demonstrated analytical and problem-solving skills
Self-motivated, hands-on and independently working individual
Adaptability and capacity to easily find solutions
Manage / Facilitate end-to-end support requests
Maintain adequate notes for each request handled to keep remind of team abreast of the status and pending issues
Submit weekly and monthly status reports (as required according to business demand)
Attend operations team meeting to give updates and/or recommendations on any issues where new processes and procedures should be considered
Contribute to additional projects as delegated by the Management team
Be an active member of a virtual team
Ensure compliance with company regulations with regards to Data Protection and Information Security
Attractive rewards and additional performance based bonuses
Annual fixed bonuses
Full private medical insurance & discounted prices for the dependents of the employee
Child birth support
Online library access for passionate book readers
Health & Nutrition: Health and wellness services @ the office
Various discounts for gym classes & other recreational activities
Free development training, for both personal and professional purpose, via our E-Learning platform
Multicultural and enthusiastic work environment
Access to the company's cultural events including well-known festivals in Romania