Customer Support Agent (Portuguese & English)

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Angajator: EVERIENCE Romania
Domeniu:
  • Customer support - Client service
  • Internet - eCommerce
  • IT Software
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Timisoara
  • Job la nivel national
    Actualizat la: 28.03.2018
    Remote work: On-site
    Scurta descriere a companiei

    EVERIENCE Romania is present in Timisoara since 2013 and received in 2019 the 1st prize for High Tech companies on the local market.

    Our main activities:

    Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications

    IT Service Desk (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365

    BPO (20%): Externalization of business processes, back-office activities within our specialization

    Join and grow with EVERIENCE!
    Choose a job that makes sense among our current opportunities.

    Cerinte

    Requirements :

    Spoken languages: fluent in Portuguese and English.

    Previous customer care experience.

    Customer orientation , analytical skills and team spirit.

    Availabilty to work in day shifts

    Responsabilitati

    Main activities :

    Provide first line support with accurate and creative solutions to customer problems

    Research, resolve, and respond to general issues received via phone calls and e-mails from customers

    Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction

    Demonstrate excellent customer service at all times

    Alte informatii

    What we offer:


    Central building offices , top facilities and equipment

    Competitive salary, performance bonus, meal tickets and gift vouchers

    Training opportunities

    Regina Maria  medical package

    Extra vacation days

    Massage at the office day

    Fruits on the house

    Relocation package

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