Customer Support Representative - project based 4 months

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Employer: Metropolitan Life
Domain:
  • Customer Support - Client Service
  • Internship
  • Management Trainee
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 30.04.2018
    Short company description

    Metropolitan Life este parte din MetLife, Inc., una dintre cele mai mari companii de asigurări de viață din lume. Înființată în 1868, MetLife oferă, la nivel global, asigurări de viață, planuri de pensii, beneficii pentru angajați și servicii de administrare a activelor. Cu aproximativ 100 de milioane de clienți, MetLife are operațiuni deschise în aproape 50 de țări și deţine poziţii de conducere în pieţe din Japonia, America Latină, Asia, Europa şi Orientul Mijlociu.
    În România, Metropolitan Life are peste 17 ani de activitate pe piața de asigurări de viață. Două milioane de clienți beneficiază de asigurări de viață și pensii private obligatorii oferite de Metropolitan Life la nivel local

    Requirements

    • Customer orientation
    • Good communication, interpersonal and teamwork skills
    • Empathy, diplomatic and proactive approach to customers during interactions with them
    • Organizational skills, prioritization and effective management of responsibilities in challenging situations
    • Details orientation
    • "Out of the box" thinking, initiatives to improve workflow and solve problems fast
    • Fast learning and rapid assimilation of information transmitted
    • Previous experience in the area of "customer service" is a plus

    Responsibilities

    • Represent the business and interact with customers constantly, offering them premium services and an enjoyable experience in their use
    • Respond to and manage requests received from customers by phone or e-mail, providing them support related to Metropolitan Life’s services
    • Be responsible of maintaining the confidentiality of clients and act as their financial advisor, in order to ensure portfolio retention
    • Be part of a dynamic team at the center of the organizational structure

    Other info

    If you found you or somebody you know, in the above description, here is what we can offer:
    • Opportunity to work in a dynamic multinational insurance company where you can have a real impact and achieve relevant experience for your next level
    • Great team of enthusiastic people
    • Attractive benefits package
    • Opportunity to grow