Team Leader - Call Center

Angajator: Telbridge
  • Asigurari - Intermedieri financiare
  • Banci
  • Management Trainee
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Actualizat la: 18.03.2018
    Scurta descriere a companiei

    Telbridge is a company with an established market position in the outsourcing call centers, mainly specializing in insurance, finance and telecommunications. We operate since 2005 solely based on Polish capital. We now employ over 1,500 employees in 6 branches: Czestochowa, Radom, Torun, Warsaw, Kielce and now Bucharest.

    The primary objective of the company is to satisfy the needs of the market related to the sale of products and services by phone. We focus on serving the above sales channels both outbound (outbound - active telemarketing, telesales, questionnaires, debt recovery), as well as inbound traffic (inbound - customer service, line ordering, help line).

    We believe that the success of our call center services is mainly due to the highly trained and motivated teams of agents that we hire.

    Our business model primarily involves:
    - Employing the best possible candidates (offering a competitive basic salary and attractive real incentive programs),
    - Regular investment in the development of the agents’ skills (eg . developing training programs for expected competencies and skills),
    - Using a clear and meaningful system of job evaluation and rewards for being successful at work,
    - Developing a relaxation training and the reduction of unwanted stress and inefficient level of motivation.


    - Studii superioare sau student in an terminal;
    - Experienţă în coordonarea unei echipe (1 an);
    - O bună organizare şi structurare a muncii;
    - Cunoştinţe avansate de operare în MS Office (în special MS Excel);
    - Implicare în atingerea sarcinilor propuse;
    - Capacitatea de a lua decizii, atitudine flexibila, pozitiva;
    - Capacitatea de a se mobiliza si de a-i mobiliza pe altii;
    - Consecvenţă în acţiuni.


    - Planificarea, motivarea si verificarea subordonaţilor în atingerea obiectivlor;
    - Organizarea programului de lucru al agentilor din subordine;
    - Colaborarea cu clienţii şi partenerii firmei;
    - Asigurarea comunicării cu departamentele de Training şi IT;
    - Monitorizarea şi supervizarea activităţilor de implementare a proiectului;
    - Pregătirea rapoartelor de echipă şi a rapoartelor pentru proiect.