Customer Quality Leader with German
-Bachelor’s Degree in engineering or related technical field
-3-5 years’ experience in Quality and/or Customer related expertise in automotive environment
- Green Belt certified
-English Language fluency and German language
-Very Good problem-solving skills
-Good knowledge of PPAP, MSA, 8D, FMEA, SPC, BIQ, Process Auditing procedures of European Automotive
-Good interpersonal skills with the ability to gain co-operation & commitment to activities required and with
experience of developing and maintaining an effective network of business contacts in order to achieve goals /
-Good planning & organizing skills with experience of determining priorities, co-coordinating multiple activities
meeting multiple timelines
-Good knowledge of production processes and company/HTT procedures
-Familiarity of NPI related processes and internal HTT procedures (PEP, APQP, HLRR, ...)
-IATF training and experience, Customer Specifics education
-Good knowledge of Ms-Office package, SAP
-Deploy quality road map for his customer.
-Direct contact with Customer Quality Director and focal point for major quality issues resolution.
-Partner with Customer Quality Engineers of HTT plants, to verify CSR are known & applied, to coach junior CQE and support improvement plans for not performing plants and customers
-Responsible for product quality assurance during the NPI process during PEP phases 5 to 8 (Phase exit 5-8, Design reviews, ERR, AFMEA)
-Ensures compliance for base line management, APQP deliverables and customer expectations for NPI.
-Responsible for launch issue resolution in order to identify systemic root cause and address the required improvement in the development process.
-Develop positive relationships as customers quality leaders to enhance overall business and Plant relationships.
-Responsible for or assures the following functional quality activities:
-Outgoing product quality assurance, transversalization / lessons learned from Returned product (0km) analysis, APQP, PPAP (incoming & outgoing), Deviation and CAR management;
-Product and Process audits, Other quality requirements as appropriate.
-Leads the customer quality organization for their customer in setting and achieving quality goals, programs and
activities to meet customer and internal needs and expectations.
-Creates strategic and operating plans for the site’s quality improvements.
-Works with Customer Teams, Product and Suppliers Quality organizations to achieve customer and internal quality objectives; attend to top launch calls and LRR for own Customers.
-Report customer performances for NPI, 0km and warranty for his customer.
Lead all Quality efforts to ensure overall Customer satisfaction, promoting Flawless launches, high quality standards on installation (0Km) and on overall product life cycle. Natural Interface with Customers Quality organizations and among HTT key functions related to NPI