CRM Consultant support/tester

Crosswork este o companie de recrutare la nivel national, cu birouri in Bucuresti si Iasi, ce ofera atat servicii de recrutare cat si de munca temporara si administrare de personal.

• University degree in Information Technology or similar
• Knowledge in area of CRM, ERP solutions
• Business analyst( business modeling) experience- minimum 1 year
• Demonstrate capabilities in evaluating new techniques and utilizing the key elements
• Analytical and conceptual skills
• Results and process-oriented
• Independent work and responsibility
• Clients and services oriented
• Willing to undertake business travel
• Very good knowledge of English
• Understand how to build and maintain positive client and peer relationships
• Demonstrate capabilities in evaluating business process and recommending improvements
• Testing – UAT preferred
• Working in Agile methodology

• Strong collaboration with support teams and business departments in order to improve and optimize processes
• Business Blue Print maintenance
• Enjoys team work and actively contributes to your peer group as well as our customer
account teams.
• Set up the test environment for unit and integration system tests
• Provide 1st & 2nd line helpdesk services to both our clients and other team members
• Manage and progress client support calls, taking control of client requests, queries and problems and seeing them through to resolution
• Document clearly problem description, each activity and resolution in the helpdesk system for each case
• Perform in-depth analysis of customer issues to determine causes and solutions
• Contributing team player, able to manage your own workload and work well on your own
• Communicate the status of issues to clients and to the CRM team management