CRM Consultant - develop and documentation

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Employer: Crosswork
Domain:
  • Internet - eCommerce
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Targu Mures
  • Updated at: 28.03.2018
    Remote work: On-site
    Short company description

    Crosswork este o companie de recrutare la nivel national, cu birouri in Bucuresti si Iasi, ce ofera atat servicii de recrutare cat si de munca temporara si administrare de personal.

    Requirements

    • University degree in Information Technology or similar
    • Detailed knowledge in area of CRM, ERP solutions
    • Business analyst( business modeling) experience- minimum 1 year
    • Analytical and conceptual skills
    • Results and process-oriented
    • Independent work and responsibility
    • Willing to undertake business travel
    • Very good knowledge of English
    • Understand CRM processes (marketing, sales and customer service) to identify opportunities for customers to move processes on CRM
    • Gather and understand client functional requirements

    • Experience with development of MS Dynamics CRM applications using Visual Studio
    • Real life experience with Application Lifecycle Management
    • Experience with design of workflows in Microsoft Visio and implement the workflows into Dynamics CRM
    • Knowledge of Dynamics CRM
    • Advanced English
    • Understand the functional capabilities and limitations for out of the box functionality as well as custom code
    • Design business processes and data flows between CRM applications and other applications
    • Working in Agile methodology

    Responsibilities

    • Strong collaboration with Support teams and business departments in order to improve and optimize processes
    • Business Blue Print maintenance
    • Develop technical specifications for other consultants in order to develop new reports, interfaces or to implement new business processes
    • Set up the test environment for unit and integration system tests
    • Design Dynamics CRM to be fully compliant with customer business process, integrate CRM solution into other systems like ERP, Intranet and Websites
    • Design, code, test program or application modules that meet design specification
    • Participate in execution and documentation of tests necessary to ensure that an application or technical environment meets company Quality standards
    • Assist in the integration of application components
    • Close cooperation with client teams and follow up business requirements
    • Give input to the procurement process

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