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Application Technical Support with Spanish (rotating shifts)
Acest job nu mai este activ!Vezi toate job-urile Accenture active.Vezi toate job-urile Application Technical Support with Spanish (rotating shifts) active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | Accenture |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 26.02.2018 |
Remote work: | On-site |
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.
Fluency in Spanish (min B2) and English (min B2)
-Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office)
-Verbal and written communication skills
-Listening skills
-Problem solving and analysis
-Customer service orientation
Ability to cover 3 shifts:
06:00-15:00
10:00-19:00
15:00-00:00
-Customer Service agents support end user in day by day operations with specific applications● Receives and assess claim according to defined procedures / routines
-Receives and logs all e-mail/web/phone call and ensures proper documentation
-Research of required information using available resources, user guides and match complaints with known errors and problems
-Support in using application functionalities, identification of possible workaround
-Identify and escalate priority issues
-Complete call reports in according with coordinators
-Helps agents in routing complaints to appropriate second level group
-Inform coordinators of the existence of new problems and of unmatched or pervasive incidents
We offer:
- Relocation package for candidates from other cities/ countries;
- Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
- Opportunity to practice Spanish with native speakers;
- Access to a global network of knowledge and resources;
- Extensive training through a variety of methods – online, classroom, etc;
- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
- An experienced Career Counselor to guide you and check on your progress;
- Interesting and challenging work for the world’s leading companies – our clients;
- Professional growth opportunities that recognize individual contributions and performance;
- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.
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