Senior Network Engineer

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Main Responsibilities and tasks

The ideal candidate will be well experienced across multi-vendor technologies and environments, including firewalls, proxies, remote access and intrusion prevention. The dynamic nature of the business means you will be involved in a large number of new project opportunities and associated technologies.
As a integral member of a small team of highly skilled engineers the successful candidate will be working alongside technology architects and key technology staff to assist in the lifecycle of new client services, from design and development, through to implementation and on-going support.

Person Specification

• Experienced network professional > 7 years
• Have a bird’s eye view of the World
• Customer focused and comfortable with dealing with senior stakeholders
• Able to juggle multiple tasks with deftness and attention to deadlines.
• Excellent attention to detail and an unfaltering desire to deliver exceptional service
• Culturally fluent and able to engage people from a range of backgrounds and cultures
• Work proactively and identify gaps and highlight improvements.
• Highly comfortable with web, IT
• Preferable have an interest in New media and broadcast technologies

The post holder should exhibit experience and skills in the majority of these areas:

• Hands on network experience in a large, structured, enterprise environment
• Good experience in and strong knowledge of a range of network and network security platforms ( JNCIE/CCIE level ) on Platforms including:
o F5 Products including LTM / GTM
o Juniper and Cisco ISP & Enterprise Routing/Switching
o Juniper and Cisco Security appliances
o Bluecoat proxy appliances
• Good understanding of
o TCP/IP and networking technologies/protocols
o In specific ISIS, OSPF, BGP, MPLS, L3VPN, NG-MVPN, Multicast
o Network supporting systems like DNS, NTP
• Basic understanding of Linux/Windows is a must
• Experience of working in an ITIL controlled environment.
• Proven track record of customer liaison and fault management with experience in a support and / or NOC environment.
• Play a key part in the lifecycle of new client services, from design and development, through to implementation and on-going support
• Carry out issue investigation, troubleshooting and remediation, including root cause analysis.
• Perform proactive reviews of the current architecture and configuration to ensure best security practices and standards are applied at all times.
• Experience of working under pressure in a dynamic and fast moving technical environment.
• Apply and enforce systems security processes, policies and tools as defined by the Head of Information Security, across the business to protect the integrity of systems and to ensure full compliance with corporate and legal requirements
• Highlight areas of concern, and ideas for improvement, when there is belief that systems or services could be impacted or improved.
• Responsible for ensuring the live environment is available to the business and is not compromised by project developments or routine BAU changes.
• Perform firmware/software upgrades to all deployed security technologies on a regular basis to ensure the most appropriate level of security and functionality is maintained at all times.
• Advise, and support the Technical Support teams and business managers on security issues
• Implement and maintain security policies as defined by the Information Security Manager.
• Assist in the development of current operational processes and documentation or creation if they currently don’t exist.

Team Member Duties

• Create/Plan cost effective solutions
• Propose cost savings and consolidations
• Drive and implement solutions
• Configure/integrate solutions to network
• Maintain a stable and optimized network
• Act on continuous improvement plans
• Assist 2nd and 3rd line Providing technical support to customers
• Taking the lead in escalations for high profile incidents, taking personal ownership of communication / escalation as necessary
• Contribute to the training and awareness of current and new staff;
• Participate in the out-of-hours on call rotation providing expert and professional technical support to the business
• Receive and resolve incidents and Service Requests (SR’s) via the incident management tool while adhering to the associated SLA
• When required raise Change Requests via the service management tool
• Attend meetings relating to the on-boarding of new systems, clients, stakeholders into Technology Support.
• Delivering detailed HLD documents
• Maintains architecture and design guideline documents and templates
• Take part in 3rd line on-call rotations