Maintenance Fault Manager

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Angajator: Nokia
Domeniu:
  • Inginerie
  • Telecomunicatii
    • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • Timisoara
    • Actualizat la: 18.05.2018
    Remote work: On-site

    Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.  Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.

    Position Requirements:        

    •  5+ years of experience in R&D or 3+ years on Project Management positon
    • Deep knowledge about Fault Management process and correction delivery cycle
    • Quality processes and methodologies knowledge (5 Why, RCA, DFMEA)
    • Good knowledge of SBTS product SW architecture
    • Good communication, coordination skill and ability to influence people,
    • Fluent English, both spoken and written.
    • Ability to efficiently share and acquire information,
    • Excellent interpersonal and teamwork skills.
    • Ability to work under pressure

    Key objectives and responsibilities:

    • Chair Fault Management and TOP Pronto meetings to make sure all open faults are analyzed and handled in a proper way with respective priorities.
    • Follow-up and provide program faults status report to R&D Teams and Program Management.
    • Establish and appoint task force leaders for most critical faults/functional areas where investigation causes difficulties.
    • Drive cooperation between SW Development and testing teams towards common goals achievement.
    • Planning of needs for Fault Correction effort for Programs together with Line and Program Management (e.g. in PI, FT, ST and Maintenance phases).
    • Facilitate fault analysis discussions among SW DAs towards fast solution delivery.
    • Monitor quality of fault reports and fault corrections on statistical basis to detect and analyze abnormalities; Initiate post-analysis actions.
    • Define rules and strategies for fault reports and corrections in different phases of program.
    • Drive improvement of fault management policies, process and adopts it according to Nokia Quality standards.
    • Development of Fault Management process and practices together with FM organization and relevant stakeholders.
    • Drive RCA/EDA activities for TOP Customer Escalations and coordinate communication with CS Team or Customer
    • Participate in Quality workshops and coordinate quality improvement initiatives (Fault related) for Maintenance Projects

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