customer care representative

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Employer: Pescariu Sports&Spa
Domain:
  • Customer Support - Client Service
  • Public Relations
  • Administrative Assistance
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 23.05.2018
    Remote work: On-site
    Short company description

    We are more than an exclusive club with complete wellness services. We are about people, sports education, positivism and harmony in life.

    Requirements

    Our customer care representatives are this company’s closest contact to its actual customers. They seek to provide clear communication and excellent service, while functioning as creative problem solvers as issues arise.

    Skills / Qualifications preferred:
     Excellent phone etiquette and verbal communication skills
     Should be able to respond to conflict and tense situations with calm presence, clear thinking, and positivity.
     Ability to master multiple data management systems including Microsoft Excel and internal systems.

    Responsibilities

    What will your day look like?

    We have amazing customers and when they need help with anything – they contact you! You may assist a customer to find the right facilities for them or their family, solve a claim concern, or help them understand their benefits. Every time a customer calls with a question or concern, you guide them through.
     Most of your time is helping members and using computer-based resources to help retrieve information. Don’t like reading off scripts? We don’t either. We help you deliver excellent service to our members without needing a script.
     You are the caring problem solver for our members
     Maintaining a positive relationship with our members to help them with whatever challenges they are facing
     Look at data to help advise our members on the next course of action
     Place follow-up calls
     Accepts and processes payments and inventory
     Participate in various projects to help you grow in your career path in the fast-paced wellness industry

    Other info

    - free access to fitness and aerobics
    - transport for early / late shifts
    - individual and team bonus
    - meal vouchers

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