customer care representative
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Employer: | Pescariu Sports&Spa |
Domain: |
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Job type: | full-time |
Job level: | Student/Graduate |
Location: |
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Updated at: | 23.05.2018 |
Remote work: | On-site |
We are more than an exclusive club with complete wellness services. We are about people, sports education, positivism and harmony in life.
Requirements
Our customer care representatives are this company’s closest contact to its actual customers. They seek to provide clear communication and excellent service, while functioning as creative problem solvers as issues arise.
Skills / Qualifications preferred:
Excellent phone etiquette and verbal communication skills
Should be able to respond to conflict and tense situations with calm presence, clear thinking, and positivity.
Ability to master multiple data management systems including Microsoft Excel and internal systems.
What will your day look like?
We have amazing customers and when they need help with anything – they contact you! You may assist a customer to find the right facilities for them or their family, solve a claim concern, or help them understand their benefits. Every time a customer calls with a question or concern, you guide them through.
Most of your time is helping members and using computer-based resources to help retrieve information. Don’t like reading off scripts? We don’t either. We help you deliver excellent service to our members without needing a script.
You are the caring problem solver for our members
Maintaining a positive relationship with our members to help them with whatever challenges they are facing
Look at data to help advise our members on the next course of action
Place follow-up calls
Accepts and processes payments and inventory
Participate in various projects to help you grow in your career path in the fast-paced wellness industry
- free access to fitness and aerobics
- transport for early / late shifts
- individual and team bonus
- meal vouchers
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