Customer Support Representative with German
Acest job nu mai este activ!Vezi toate job-urile SalesConsulting active.Vezi toate job-urile Customer Support Representative with German active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | SalesConsulting |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 24.03.2018 |
Remote work: | On-site |
Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
- Education - Bachelor’s Degree requested;
- Fluent in German;
- Excellent command of English language;
- Minimum 1 year experience in customer support is desirable;
- PC skills (Microsoft, Windows, ERPs);
- Basic aptitude for learning technical concepts essential;
- Excellent interpersonal, communications and time management skills;
- Ability to work on own initiative but also as part of a team;
- Good verbal and written communication skills are required;
- Previous sales experience an advantage;
- Previous CRM experience of advantage.
- Providing post-sales support to customers;
- Validate entitlement, assisting customers with unit diagnosis, troubleshooting and completing RMA’s when necessary
- Assure a proper escalation to the 2nd level support when necessary;
- Creating web orders, once customer’s specific needs have been identified;
- Identifying opportunities and escalating to the correct point of contact;
- Advising customers on the correct solution for their requirements;
- Take complete ownership of all Customers issues until resolution and ensure timely follow up on all commitments;
- Respond to requests on product pricing and features.
* All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!
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