Customer Support Representative with German

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Angajator: SalesConsulting
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 24.03.2018
    Remote work: On-site
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    - Education - Bachelor’s Degree requested;
    - Fluent in German;
    - Excellent command of English language;
    - Minimum 1 year experience in customer support is desirable;
    - PC skills (Microsoft, Windows, ERPs);
    - Basic aptitude for learning technical concepts essential;
    - Excellent interpersonal, communications and time management skills;
    - Ability to work on own initiative but also as part of a team;
    - Good verbal and written communication skills are required;
    - Previous sales experience an advantage;
    - Previous CRM experience of advantage.

    Responsabilitati

    - Providing post-sales support to customers;
    - Validate entitlement, assisting customers with unit diagnosis, troubleshooting and completing RMA’s when necessary
    - Assure a proper escalation to the 2nd level support when necessary;
    - Creating web orders, once customer’s specific needs have been identified;
    - Identifying opportunities and escalating to the correct point of contact;
    - Advising customers on the correct solution for their requirements;
    - Take complete ownership of all Customers issues until resolution and ensure timely follow up on all commitments;
    - Respond to requests on product pricing and features.

    Alte informatii

    * All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!

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