Financial Customer Service Representative

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Angajator: 2Checkout (now Verifone)
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 22.04.2018
    Remote work: On-site
    Scurta descriere a companiei

    About 2Checkout

    2Checkout (now Verifone) is the leading all-in-one monetization platform for global businesses built to help clients drive sales growth across channels and increase market share by simplifying the complexities of modern commerce. 2Checkout’s digital services, including global payments, subscription billing, merchandising, taxes, compliance, and risk, help clients stay focused on innovating their products while delivering exceptional customer experiences.

    In August 2020, 2Checkout was acquired by Verifone, the leading global provider of payment and commerce solutions. Both companies share the same vision: to simplify modern commerce and facilitate frictionless experiences, enabling companies to optimize their business performance.

    2Checkout will continue its journey as Verifone, having even greater financial strength, scalability, resources, relationships, and market potential.

    About Verifone

    Verifone is transforming everyday transactions into opportunities for connected commerce. Verifone is connecting payment devices to the cloud, merging the online and in-store shopping experience and creating the next generation of digital engagement between merchants and consumers.

    Built on a 30-year history of uncompromised security with approximately 29 million devices and terminals deployed worldwide. Verifone’s team is known as trusted experts who work with clients and partners, helping to solve their most complex payments challenges.  Verifone has clients and partners in more than 150 countries, including the world’s best-known retail brands, financial institutions, and payment providers.

    Verifone revolutionizes commerce. Simply. Everywhere.

    ***

    As part of the new journey, 2Checkout (now Verifone) is growing the talented tech team in Bucharest where it will create an R&D excellence center.

    Almost 100 jobs will be open in the following months to work on top-notch payments like: integrating alternative payment methods, payments authentication, mobile POS application, payment gateway solutions, android platform for payment devices and others.

    The new colleagues will have the opportunity to work with state-of-the-art technologies for solutions used in more than 150 markets in which Verifone operates. They will also contribute to the development of ultra-innovative payment solutions and integrated ecosystems used in all global sales channels, both online and offline, many of which do not currently exist in Romania. This is a collaborative and fast paced work environment, where people work with real time problems, that make a big impact in the industry.

    Cerinte

    • Bachelor’s degree in Accounting or Finance;
    • Maximum of 5 years of total work experience of which at min. 2 years in customer service or finance;
    • Strong computer skills with an above average knowledge of Excel;
    • Fluency in English required;
    • Must be able to multi-task and establish priorities to consistently meet internal and external deadlines;
    • Must have good time management skills with the ability to meet critical deadlines;
    • Display innovative thinking;

    Responsabilitati

    Key Responsibilities:

    • Handle customer requests via e-mail related to payment process and platform showcasing excellent interpersonal skills;
    • Gather, track information and troubleshoot client/customer inquiries and problems based upon company service level standards;
    • Follow standard policies and procedures for resolving problems and responding to the customer in a timely manner;
    • Secure handling confidential information according to internal rules
    • Recognize consistent problem areas and report to higher level for action;
    • Performance of other duties and projects as required by supervisor.

    Alte informatii

    Job Benefits:

    • Young, dynamic team and international exposure;
    • Attractive compensation package;
    • Flexible business hours;
    • Paid lunch everyday with your colleagues;
    • Private medical subscription;
    • Bookster;
    • Gym subscription discount of 50%;
    • Fruits at the office

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