Collections Associate with Dutch

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

• Proficiency in Dutch;
• Ease in using English, on a daily basis (B2 level is required);
• University graduate-fiancial studies represent a plus;
• Previous experience in customer service is a plus;
• Previous experience in collections, or any other activity related to the financial field is a plus;
• Ability to focus on details;
• Ability to work efficiently in a team, but also individually;
• Good in working with numbers and information;
• Driven and enthusiastic personality.

• Collection calls, escalation and issue dunning letters to overdue accounts;
• E-mail communication;
• Dispute resolution;
• Recommendations for credits/write-offs;
• Reconciliation;
• Participate in client and customer conference calls;
• Provide customer service regarding collection issues, process customer refunds, process and review account;
• Adjustments, resolve client discrepancies and short payments;
• Respond to all requests for accounts receivable information or analysis to the client;
• Generate and distribute weekly/monthly reports;
• Establish and maintain effective and cooperative working relationships with the involved departments.

* All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!