CRM Functional Consultant, Nearshore Team Job

COMPANY DESCRIPTION

As you know, SAP’s vision is to help the world run better and improve people’s lives.

As THE cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries Run Simple.

We empower people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.

At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. Here, you work alongside creative thinkers who share your intets, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you’re able to build your career. It’s no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.

PURPOSE AND OBJECTIVES

SAP Digital Business Services organization (DBS) helps our customers run at their best. We empower customer success with SAP solutions through business insights developed from 46 years of SAP delivery experience working across 25 industries. Our services and support are catalysts for our customer’s unique digital transformation, enabling differentiating innovative and exceptional business outcomes. Together we make it happen!

Our commitment to our customers’ success spans the full scope of innovation and digital transformation. This commitment is backed by a breadth of expert services, including:

• Advisory services to create and realize new possibilities
• Implementation and migration services to achieve solution benefits quickly and safely
• Continuous customer success and support delivery to drive enablement, adoption, and business continuity
• SAP MaxAttention™ services for long-term strategic engagements specifically tailored to our customers’ needs

EXPECTATIONS AND TASKS

Consultants are expected to demonstrate a knowledge of business process concepts, system configuration, integration and best practices, to deliver successful projects.

• Demonstrate extensive functional and/or solution experience through the facilitation, implementation and support of SAP products to enhance the clients’ business functionality and overall performance, while maintaining a high degree of customer satisfaction.
• Deliver business outcomes by implementing SAP solutions for CRM, C4C or Hybris
• Develop and Assure quality of process models
• Proven Knowledge of Sales, Service and Marketing processes of SAP CRM
• Proven capabilities in integrating SAP systems with other SAP/Non-SAP Solutions
• Ability to conduct workshops in subject matter area
• Ability to gather and prioritize requirements
• Ability to work in an international, virtual and highly diverse team
• Support pre-sales activities with feasibility or effort assessments
• Collaboration and knowledge sharing within the team and community
• Should be willing to travel

Finally, bring your energy and passion and we’ll give you the tools to develop your knowledge and grow!

WORK EXPERIENCE / SKILLS & COMPETENCIES

• 5+ years’ hands-on experience in SAP full cycle implementation projects
• Business experience in the areas of Customer Relationship Management, Sales, Service, Marketing, eCommerce
• Certification in an area of CRM is a plus
• Excellent English skills (German would be a big plus)
• Customer-focused, business acumen and good communication and interpersonal skills
• Quick Learner, passionate, motivated and self-managed

Nice to have:

• ABAP Development skills
• German Language
• ERP Sales and Distribution

TBT

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